Setting Up Aastra IP Phones for 3CX Phone System

Please Note: The Aastra series of IP phones are no longer supported for 3CX Phone System. This page is here for documentation purposes only. Check out the 3CX supported IP phones at the bottom of this page or on the 3CX Support page.

This guide shows you how to manually configuring the Aastra IP phones (67)30i, (67)31i, (67)39i, (67)51i, (67)53i, (67)55i and (67)57i for 3CX Phone System for Windows. This guide has been tested with firmware version 2.5.2.1010. Be aware that different firmware revisions may have different web interface formats and functionality.

This FAQ is based on a new phone OR one that has been reset to factory defaults. If in doubt, reset the phone to Factory Defaults.
Supported phones are the following models: 6730i, 6731i, 6739i, 6751i, 6753i, 6755i, 6757i

The preferred method to configure an Aastra phone is via Provisioning. You can however follow this guide to manually configure your phone.

Configuring the Phone to Register with 3CX Phone System

  1. Start up the phone and identify its IP Address – using the menu key on the phone, go to the “Administrator Menu” option, key in your password (default password “22222″). Select “Network Settings” followed by “IP Address”. For this example we will assume the IP Address of the phone is 10.0.0.109, and IP Address of the 3CX Phone System machine is 10.0.0.11.
  2. Point your browser to the web interface of the phone: http://10.0.0.109
  3. Enter the login credentials (default username “admin”; default password “22222″)
  4. We now need to set the phone to register with 3CX Phone System. Click on the “Line 1″ tab, and configure as follows:
    Configuring the Phone to Register with 3CX Phone Systema.
    In the “Basic SIP Authentication Settings” section:i. Set the “Screen Name” field to the name you want to appear on the phone display.
    ii. Set the “Phone Number” field and the “Caller ID” to the extension number you want to associate with this phone
    iii. Set the “Authentication Name” field to the extension’s Authentication ID
    iv. Set the “Password” field to the extension’s Authentication Password
    Configuring the Phone to Register with 3CX Phone Systemb. In the “Basic SIP Network Settings” section:

    i. Set the “Proxy Server” field and the “Registrar Server” field to the IP or the FQDN of the server where the 3CX phone system is installed. (If you would like to specify the FQDN of the 3CX Phone System machine instead of the IP Address, please review this FAQ first)
    ii. Set the “Proxy Port” field and the “Registrar Port” field to 5060, which is the default – you can check the correct value from the “Settings -> Network” page in the 3CX Management Console)
    Configuring the Phone to Register with 3CX Phone System

  5. Go to the “Global SIP” page.Configuring the Phone to Register with 3CX Phone Systema. We need to adjust audio parameters. In the “RTP Settings” section:
    i. Set the “Force RFC2833 Out-of-Band DTMF” field to “Enabled”
    ii. Set the “DTMF Method” field to RTPConfiguring the Phone to Register with 3CX Phone Systemb. We need to also configure MWI (Message Waiting Indicator) settings. In the “Advanced SIP Settings” section:

    i. Enable the “Explicit MWI Subscription” checkbox.
    ii. Set the “Explicit MWI Subscription Period” field to a value that you feel is suitable for your network. A reasonable value would be 1800 (half an hour).

  6. Press “Save settings” to save configuration in current page.Configuring the Phone to Register with 3CX Phone System
  7. Now we need to configure the phone to handle the paging functionality. Go to the “Preferences” page and scroll down to the “Incoming Intercom Settings” section:a. Set the “Auto-Answer” field to enabled
    b. Set the “Microphone Mute” field to disabled
    c. Set the “Play Warning Tone” field to enabled
    d. Set the “Allow Barge In” field to disabled
  8. Configuration is now complete please select “Reset” in the menu and click Restart. After rebooting, the phone will register with the 3CX Phone System. This can be verified via the “Extension Status” page of the 3CX Management Console.

Configuring the Phonebook on Aastra phones

3CX Phone System can deliver centralized phone book to an Aastra phone. The phonebook is generated automatically on creating a new extension or by clicking on the “Generate” button in the “Phonebook” tab of the “Settings -> General” page.

To configure the Aastra phone to download the centralized 3CX Phone System phone book, while logged in to the phone’s web interface:

  1. Click the “Configuration Server” link in the left pane
  2. Set the “Download Protocol” field to “HTTP”
  3. Set the “HTTP Server” field to the IP Address of the 3CX Phone System machine
  4. Set the “HTTP Path” field to “provisioning”
  5. Set the “HTTP Port” field to “5000″

Configuring Programmable Keys on Aastra phones

  1. To Configure the Programmable Keys Configuration, from the Main Menu choose “Programmable Keys” from Operation menu.Configuring the Phone to Register with 3CX Phone System
  2. In this example the Keys 3 & 4 are configured for BLF – Busy Lamp Field.
  3. To configure the keys choose an individual key.
  4. Set the “Type” field using the drop down box to select the function you require, in this case BLF.
  5. Set the “Value” field by entering the telephone number of the extension you wish to monitor.
  6. Set the “Line” field choose “global” for all lines, or a specific line number.
  7. Press “Save settings” to save configuration in current page.Configuring the Phone to Register with 3CX Phone System
  8. Configuration is now complete. You must restart the phone before the new settings will take effect. Click on the “Reset” link from the left pane, then click the “Restart” button, and the phone will restart with the monitoring settings enabled.

Configuring the Aastra 563M Programmable Keys Sidecar (Optional)

  1. If you have installed an expansion module, the Expansion Module option will be available which will allow you to configure the extra keys.Configuring the Phone to Register with 3CX Phone System
  2. In this example the Keys 1 & 2 are configured for BLF – Busy Lamp Field.
  3. To configure the keys choose an individual key.
  4. Set the “Type” field using the drop down box to select the function you require, in this case BLF.
  5. Set the “Label” field to any Text.
  6. Set the “Value” field by entering the telephone number of the extension you wish to monitor.
  7. Set the “Line” field choose “global” for all lines, or a specific line number.
  8. Press “Save settings” to save configuration in current page.
  9. Configuration is now complete. You must restart the phone before the new settings will take effect. Click on the “Reset” link from the left pane, then click the “Restart” button, and the phone will restart with the monitoring settings enabled.

Supported IP Phones


Preferred / Recommended

Supported