3CX Phone System Support

3CX has extensive technical support resources including manuals, wiki, forums, configuration guides and paid support. Please note that 3CX does not provide free support. Review our support procedures and pricing here.

Support resources

• 3CX Technical Support via our Support Portal - Available for 3CX Partners or with a 3CX Support package
• 3CX Help / Wiki - Technical documentation, configuration guides, FAQs and more.
• Forums -User to user support (No 3CX tech support) is available on the 3CX forums.
• Supported VOIP providers - 3CX strongly recommends using a supported VOIP provider.
• IP Phone Configuration guides - Use supported phones and follow these step by step guides
• VoIP Gateway Configuration guides - use supported gateways and follow these step by step guides
• 3CX Phone System manual - in PDF format
• 3CX Extension manual - for 3CX Phone System users in PDF format     

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Search the entire 3CX Website, including the FAQs, the configuration guides and the forums:

SIP Phone Configuration Guides (Preferred)

• How to auto-provision IP phones with DHCP 'option 66'
• 3CXPhone 4
• CISCO SPA 501G, 502G, 504G, 508G, 509G, 525G (Manual configuration)
• CISCO SPA 501G, 502G, 504G, 508G, 509G, 525G (Provisioned)
• Linksys 3102 ATA and Fax - T38 Fax Pass-through
• Linksys SPA 901, 921, 941, 922, 942, 962 (Manual configuration)
• Linksys SPA 901, 921, 941, 922, 942, 962(Provisioned)

SIP Phone Configuration Guides (Supported)

• Yealink T20, T22, T26, T28 (Manual configuration)
• Yealink T20, T22, T26, T28 (Provisioned)
• GrandStream GXP-2000 (Manual configuration)
• GrandStream HandyTone 486(487),286(287) ATA
• GrandStream HandyTone 386 ATA
• GrandStream GXP-2000 and GXP-2020 (Provisioned)
• Polycom SoundStation IP6000
• Polycom SoundPoint IP 320, 321, 330, 331, 430, 450, 550, 560, 650, 670(Provisioned)
• Polycom SoundPoint IP 320, 321, 330, 331, 430, 450, 550, 560, 650, 670 (Manual configuration)
• Snom 300, 320, 360, 370, 820 (Manual configuration)
• Snom 300, 320, 360, 370, 820 (Provisioned)

SIP Phone Configuration Guides (Tested)

• Polycom KIRK Wireless Server 300
• CISCO 7940
• Counterpath Bria
• Linksys SPA-901
• Nokia E65 / E71 / N95
• Siemens C470IP
• iSip (formerly SipPhone on iPhone)
• SNOM M3
• Aastra (67)51i, (67)53i, (67)55i, (67)57i (Manual configuration)
• Aastra SIP-DECT
• AAstra (67)51i, (67)53i, (67)55i, (67)57i (Provisioned)
• X-Lite 3.0

VOIP Gateway Configuration Guides

• Sip to Skype gateway - 3CX Gateway for Skype
• BeroNet BeroFIX (400/1600/6400)
• Grandstream GXW-4024/4004 FXS
• GrandStream GXW-4104 / 4108
• LinkSys SPA-3102
• LinkSys SPA-3102 (provisioning)
• Patton SmartNode 4112/4114
• Patton SmartNode 4554
• Patton SmartNode 4960
• Patton SmartNode 4638
• Portech 372
• Sangoma A101 T1/E1/J1
• Sangoma A200

More 3rd party vendor supported gateways can be found here.