How to request support from 3CX
3CX provides both free and paid support. This page outlines the level of support we offer and our support procedures for each.
Before requesting support
Please review the manual as well as our support FAQs before requesting support.
- Our manual can be downloaded here
- You can view our support FAQs here
The manual explains step by step how to setup 3CX Phone System and configure PSTN lines, VOIP providers and Extensions. Most support questions are answered in the FAQs and the manual.
Be sure to use supported VOIP phones, VOIP Gateways and VOIP providers.
Free support
Users of 3CX Phone System Free Edition or Users who have not purchased a support package can obtain user-to-user support via the 3CX Forums. These forums are moderated by 3CX and you should be able to obtain enough tips to solve the issue.
3CX does not provide e-mail support unless you have a paid support package or are a 3CX Partner.
Paid support & Partner support
Customers with a paid support package or 3CX Partners, can obtain support via our support system & via e-mail. The support system requires registration. After approval of your registration, you will be able to contact support via the e-mail address provided. If you have already registered and have lost the details of your partner program or customer support package, contact info [at] 3cx.com to have these resent to you. For information on pricing of support packages, click here.
3CX does not provide support via the email address support [at] 3cx.com .
What information to submit when requesting support
When requesting support, ensure that you have clearly documented the problem, specified what VOIP equipment you are using and included the entries listed in the server status log in your e-mail/post. Without that information it will be difficult to help.
We thank you in advance for your understanding & cooperation!
General 3CX Phone System FAQs 
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