3CX User Manual The User Manual explains how you can take advantage of all features that 3CX has to offer. 3CX includes a powerful client for Windows, Mac, iOS and Android which allows you to stay connected from anywhere and manage your calls with a few clicks. Installing & Configuring 3CX Installing 3CX for Windows, Android, iOS, Mac Forwarding Rules – How to configure your forwarding rules and exceptions. Make, Receive & Transfer Calls Making calls from your IP Phone – Step by step guides for your model of phone. Transferring calls from your IP Phone – Guides for each phone model. Making calls with a 3CX client – Use your softphone or smartphone to make calls. Transferring calls with a 3CX client – Performing Blind or Attended transfers. Elevate a call to a video call – Include video in your call with the Windows client. Making calls using HotKeys – Use keyboard shortcuts with the 3CX client for Windows. Receive calls in your browser – Allow anyone to call you using their browser. Checking & Managing Voicemail Checking your IP Phone voicemail – Guides for your model of phone. Managing your voicemail – Use any IP phone to manage your messages. Check and manage voicemail – Access messages with your 3CX clients. Customize your voicemail greetings – Personalize your greetings in the 3CX clients. Organizing Conference Calls and Online Meetings Creating Conference Calls from your IP Phone – Guides for your model of phone. Creating video and audio conference calls from: Windows, Mac, Android, iOS Hosting an online meeting – Windows, Mac and iPhone. Joining a 3CX web conference – From any open standard browser. Sharing Your Screen or a PDF – Ideal for webinars and support cases Presence & Switchboard Using Presence/Status – What is the Presence Function, how to set it and use it. Switchboard – What is the Switchboard and how to use it with the 3CX client for Windows. Manage queue calls – Control queue calls in real time with the 3CX client for Windows. The Receptionist View – What is it and how to manage incoming calls with the 3CX client for Windows. Phonebook, Recording, Dial Codes Integrating 3CX with Office 365, Google, Outlook and more. Using the phonebook – Add contacts and manage your entries. Record and Manage Recordings – Record a conversation or conference and play back recordings. Dial Codes – Use your phone’s keypad to dial in combinations that activate functions. Instant Corporate Chat Instant Chat – Communicate with your colleagues via chat.