Guide on How to Use Call Conference in the 3CX client for Android
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How to Use Call Conference in 3CXPhone for Android

Creating an Audio Conference (Android)

On this topic

Creating an Audio Conference (Android)

Introduction

Creating an Ad-Hoc Conference Call

Add More Participants to an Ongoing Conference

Create a Scheduled Conference Call

Joining a Scheduled Audio Conference

Elevate a call to a conference call

See also

Introduction

A conference call is a call between 3 or more people at the same time. Long distances or people in different locations cannot get in the way of holding an important meeting. With the 3CX client for Android you can easily create, schedule, manage, and join ad-hoc conference calls (conference calls that initiate immediately without scheduling), from your device.

Creating an Ad-Hoc Conference Call

  1. Tap on the Settings button  in the bottom right corner.
  2. Select Conference > Create Conference.
  3. Select contacts from the list, by tapping the checkbox next to their name and/or by using the Search. To add numbers not in your contact list, tap Add Number. Type the number in the entry field and press . To remove a number press .
  4. Tap Start conference to start the conference. You will receive an incoming call from 3CX Phone System. Answer it to enter the conference.
  • The conference starts when at least one other person joins.
  • Other participants you have invited may join the conference at any time.
  • Within the conference you can reconnect, disconnect or mute a participant from your conference, add more participants, or terminate the call.

Add More Participants to an Ongoing Conference

  1. To add more participants to an ongoing conference, go to Conference main screen. From there you can view the Active Conferences; press the Add more people  button, select contacts, or add numbers and tap Add.
  2. To add numbers not in your contact list, tap Add Number. Type the number in the entry field and press .

Create a Scheduled Conference Call

  1. Tap on the Settings button  in the bottom right corner.
  2. Select Conference > Schedule Conference.
  3. Fill in the Conference Name, Description, and the DID number that external participants will need to dial in order to access your conference. Set the start and end date and time.
  4. Check Enable announcements to hear an announcement when a participant enters the conference.
  5. Tap Edit Moderators to select your moderators for the current conference. Moderators can see, edit and delete conferences. Select the moderators by using the checkboxes next to each contact entry and tap OK and Next to continue.
  6. Choose the participants of the conference by
  • Internal: checking the boxes next to the contact names and tapping the Next button.
  • External: adding the email addresses of external participants. Type the participant’s email address in the text box and press the  button to add them. Tap Done.
  1. All participants will be sent an email with the conference phone number and the conference PIN they need to use to access your conference.

Joining a Scheduled Audio Conference

All the participants of a scheduled audio conference will receive the following e-mail.

At the time of the meeting all the participants will receive a call with the subject of the meeting. They can either answer the call or join at a later stage. To join a scheduled meeting:

  1. Dial the conference’s number stated in the received email.
  2. The IVR will ask you to enter the Conference ID number and press #.
  3. It will announce the names of participants, if they have joined, and will then ask you whether you want to proceed or cancel the call.
  4. If you select to proceed, the IVR will ask you to say your name and press a key in order access the conference call.

Elevate a call to a conference call

While on a call, you might need to ask for the assistance of a third party. You can do so by elevating the call to a conference call and adding more people to the conversation. With the 3CX client there is no need to hang up the phone in order to create a conference call.

  1. While in a call click the Conference”  button to go to the conference screen. 
  2. Follow the steps above to add participants and proceed with the conference call.

Tip: To view, edit or delete scheduled conferences go to the conference tab and click “View Conferences”.

See also

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Leave a Reply

  1. Ajay Amin

    How to schedule recurrence conference? Also I am not able to see tab for audio conference on 3cx phone.

    Thanks,
    Ajay

    December 3, 2015 at 9:15 pm Reply
    • @Alay Settings > Conference > Create Conference or Schedule Conference.

      December 4, 2015 at 11:55 am
    • Ajay Amin

      Thanks. I am not able to schedule recurrence conference.

      Thanks

      January 5, 2016 at 6:41 pm
    • Charalambos Eleftheriou

      @Ajay, thanks for the reply, It is not possible to schedule a recurring conference. You may also post this in our feature request page: http://www.3cx.com/ideas and if it gets enough votes and is technically possible it may very well get implemented.

      January 5, 2016 at 7:20 pm
  2. Brent Beam

    How do you decide what the DID number will be for outside callers?

    March 17, 2016 at 2:38 pm Reply
    • Charalambos Eleftheriou

      @Brent, The conference DID can be defined under ‘Settings’>’PBX’>’Conferencing’ tab. Then under the Inbound Rules section for this DID, simply direct it to your conference extension. When creating conferences with external contacts the number will be sent for them to use to connect to the conference.

      March 17, 2016 at 2:48 pm
    • Charalambos Eleftheriou

      @Adam, video conferencing will be possible using 3CX WebMeeting app that will be available soon.

      June 22, 2016 at 3:21 pm
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