On this topic
If you need to ask a simple question while on the phone, or do not want to interrupt your work or others, instant chat is the ideal solution. All of us use some sort of instant chat feature; the 3CX client comes with integrated instant messaging but with many more capabilities than simple texting. Not only can you send chat messages to your colleagues, but you can also elevate your chat to a WebRTC call with audio and video, or even a 3CX WebMeeting, with a single click.
To Start a Chat
- Click or tap the “Chat” button on the bottom row of icons. On Android and iOS, tap “More” and then select “Messages”.
- Press “Compose Chat” or the plus icon.
- This will bring up your company’s extension list. Search or scroll to find the extension that you want to chat with and select it. Click “OK” to launch the chat window. You can also select multiple contacts and have a group chat.
- Click on the entry field at the bottom of the chat window and start writing your message. Press “Enter”, “Send” or to send your message.
Elevate your chat to a web meeting (only for Windows and Mac)
You can elevate your chat to a web meeting and all of your chat participants can join in. To create a web meeting, click the “Create 3CX WebMeeting” button. Your browser will launch and you will be immediately logged into the meeting. A link to join the web meeting will be sent to your chat window for your colleagues to use.
You can view and delete your chat history. To view the “Chat History” press the button on the Windows client. On Android, the history appears in tabs above the message panel where you can select from day, week, month or all, and on Mac you must select the “Show history” option. To delete the Chat history:
- Tap the “Chat” button to view your chat log.
- On the preferred chat right click for Windows and Mac, long press for Android, or tap Edit for iOS. Select “Delete”.
- A screen will appear asking you to confirm the deletion, press “OK”.
Additional Chat Settings
From here you can configure a variety of helpful settings for using your chat feature. In particular:
- Chat Sound: You can select from a drop down list your preferred sound for when receiving a chat. Available only for Windows and Mac.
- Chat Window: By enabling this option, the chat window will automatically open when a chat is received. Available only for Windows and Mac.
- Chat status: You can set your chat status just like the Presence status for your 3CX client. You can either enable the option to “Current Profile” or choose between Online, Busy and Offline. Available only for Android.
- Block Users: You can select a number of extensions that will not be able to contact you via chat.