Installing the 3CX Client for Android
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Employee mobility has become an important element of a successful business. Regardless of where you are work can’t wait and because of this we have all become physically attached to our smartphones. This is where the 3CX client for Android comes in. The Android client allows you to make and receive office calls on your Android device from your office extension, for free. It’s user-friendly interface allows you to transfer calls, create conference calls, view the status of colleagues or control your own status from wherever you are. There’s no need to give out your personal mobile number anymore either!
The 3CX client for Android is supported on the following Android versions:
- Android 4.X and higher
Installing the 3CX Client for Android
- Go to Google Play Store, and search for “3CX”.
- Select the latest version of “3CX”. This version requires 3CX Phone System v14 or v15. Important: In order to update your 3CX client for Android from v12.5 and prior you will have to uninstall the old app and re-install the new version.
- Tap “Install” and “Accept” for the application rights. The 3CX client for Android will be downloaded and the installation procedure will begin.
- Once the installation is completed you will have to “Agree” with the Licence Agreement.
- A message will appear confirming that your 3CX client for Android has been installed. Follow the instructions provided in the configuration wizard.
- Open the configuration file attached to your 3CX Welcome Email. This email was sent to you when your extension was created. If you cannot find it, ask your administrator to resend it. Once configuration is complete, you will see the “Available” status in the dial screen and “On Hook” in the right upper corner. You can now start making calls.
Once the installation and configuration is completed, you can personalize your 3CX client by tapping on the “Settings” in the “More” button . In this section, you can set your audio and video options, choose between WiFi and 3G connectivity or even change your theme. Let’s have a closer look at the options provided below:
- Accounts: From within the accounts you may select which account you want to use. Additionally you may edit, remove or add accounts, use “Audio Codes” and more. IMPORTANT: Do not modify these settings unless you are advised to do so by your administrator. Note: You can edit your account by tapping your Name on the upper left corner of the dial screen.
- Audio Options: From here you can specify your Audio options and devices. Usually the default settings are exactly what you need but in case you need to change something, here’s how:
- Echo cancellation: When enabled, it will minimize any echo heard during calls
- Silence Detection: When enabled, the 3CX client will conserve bandwidth by not sending data when detecting silence. This might impede quality when enabled.
- Microphone Gain: If the other party cannot hear you clearly, you can increase your microphone gain to amplify the volume of your voice.
- Microphone Source: In some devices the microphone might not work in the default “Advanced mode,” in which case switching to “Basic mode” will enable it.
- Audio subsystem: The default option is “OpenSL”. If you experience some audio issues, then please switch to Java.
- Advanced Settings
- Local SIP Port: Default is empty. When using the default setting, 3CX will use a random port provided by the system to pass SIP traffic through. If you would like to change this contact your administrator.
- Lock Wi-Fi: Keeps Wi-Fi awake when the screen is turned off in order for 3CX to receive calls in the background.
- Enable 3G: Allows 3CX to use 3G connectivity to make calls when Wifi is not available.
- Full Screen: Hides the Android statusbar to use more screen space.
- Proximity Sensor: If your device is equipped with a proximity sensor, 3CX will switch off the display when you put the phone to your ear during a call.
- Keypad Tone: When enabled, 3CX will play dial tones when dialing a number.
- Use System Ringtone: When enabled, you can set a different ringtone to use for 3CX.
- Ringtone: Select the ringtone that will play when you receive a call in 3CX.
- Verbose Logging: Logs debugging information so a detailed log report is created for submission to our support team.
- Send Log Report: Send a log report to 3CX Support to troubleshoot potential issues.
- About: Find out which version is being used.
- If your client is having difficulties connecting to your PBX or is not registering, you can select the option “Register” to automatically re-provision the 3CX Client.
- In case you cannot find the original Welcome Email and you want to retrieve information such as your voicemail number, pin or other useful information, please select the option “Request Welcome Email.”
- The 3CX client uses your phone’s default language. If you want to change the language you will have to do so from your phone settings.