How to Install and Provision the 3CX client for Mac
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04. Installing the 3CX Client for Mac

Installing the 3CX Client for Mac

On this topic

Installing the 3CX Client for Mac

Introduction

System Requirements

Installing 3CX client for Mac

Settings

Quick Menu

See also

Introduction

The 3CX client for Mac allows you to work from anywhere and manage your calls from your computer. With just a few mouse clicks you can easily launch and transfer calls, create audio and video conferences, view the presence of your colleagues, work remotely and much more. Installation of the 3CX client for Mac is ever so easy; there's no need to call your IT administrator for help. Just follow the instructions below and you’ll be up and running in no time.

System Requirements

  • Mac OS 10.10 and higher.

Installing 3CX client for Mac

  1. Download the latest version of 3CX Client for Mac.
  2. Open the Setup Wizard to begin the installation.
  3. In the window that opens, drag 3CXPhone15.app to your Applications folder.
  4. Start 3CXPhone by entering “3CXPhone” in Spotlight Search and pressing “Enter” or opening the client from the Applications folder.
  5. The client will appear as Not Connected. In order to assign your account to the client, you have to run the configuration.
  6. Open the configuration file attached to your 3CX Welcome Email. This email was sent to you when your extension was created. If you cannot find it, ask your administrator to resend it. Once configuration is complete, you will see the Available status in the upper left corner and On Hook in the dial screen. You can now start making calls.
  7. Unmount the 3CXPhone disk image on your Desktop by dragging it to the “Eject” icon in the Dock. Make sure you are dragging the disk image and not the 3CXPhone application.

Settings

Once the installation and configuration is complete, you can personalize your 3CX client. In this section, you will learn how to set your audio and video options, change the language or even select the behaviour of the client by clicking on the “Settings” button. Let’s have a closer look at the options provided below:

  1. Behavior: From this tab you can set your client’s behavior as well as the External Application.
  • Prevent computer from going to sleep.
  • Always steal focus on incoming calls.
  • Auto Answer: When enabled, incoming calls will be automatically answered by the client.
  • Profile Status: If enabled, your status will be changed automatically after the time period you set.
  • Call Forwarding: Configure your forwarding rules. Is your mother calling you for the 3rd time? Just set a forwarding rule for her number to be automatically forwarded to your voicemail and call her back later. For more information and details read the Forwarding Rules chapter.
  1. Audio: From here you can specify your audio devices and their volume as well as the Chat notification.
  • Microphone
  • Speaker
  • Ringing
  1. Advanced Settings
  • Local SIP Port: Default is 5075. If you would like to change this contact your administrator.
  • First RTP Port: Default is 40000. If you would like to change this contact your administrator.
  • External Application: This option is used to enable and control communication between the 3CX Client and 3rd party applications. Find out more on 3CX Application Partners.
  • SIP Accounts: From within this option, you can select which extension you are going to use (active) in case you have more than one provisioned. Double click on the account in order to access the account details, Advanced Settings and Audio Codecs. IMPORTANT: Do not modify these settings unless you are advised to do so by your administrator.
  1. Preferences
  • Select Language: Select one of the 13 languages in which your 3CX Client interface will be displayed. The application must be restarted for the changes to take affect. 
  • Application Theme: You can choose your application theme between black or white. Moreover, you can “Set your Custom Image (270x80 pixels)”, to appear on your client. The image is being automatically resized.

Quick Menu

Working fast and quick has always been a critical issue in companies. All of us have tried to create a quick menu or shortcuts of the features we use mostly either on our phones or pc’s. The 3CX Client for Mac offer that in all available editions. The available features included cannot be changed nor modified:

  1. Add contact
  2. Start a webmeeting
  3. Show BLF side panel
  4. User View
  5. Receptionist View
  6. Q-Manager View
  7. Manager View
  8. Wallboard View
  9. Configure Accounts
  10. Audio Options
  11. Themes
  12. Re-register
  13. Request Welcome Email
  14. Exit Client

All of the above features are extensively covered in the “Settings” section of this document, or in the respective chapters of the User Manual. 

See also

You might also be interested in:


Ask a Question

Please only post questions in regards to the document you are currently reading.
Technical support or pre sales questions must be posted via the support or sales channels and such comments will be deleted. Thank you for understanding

Leave a Reply

  1. Hi

    We are running 3CX System version 11.
    Where can I download the 3CX Phone App for Mac that is compatible with this version?
    The version 14 app does not support the older PBX system.

    Regards
    Barry

    September 9, 2015 at 11:45 am Reply
    • Charalambos Eleftheriou

      @Barry, thanks for the question. Unfortunately the download for this is no longer available. You will have to upgrade your 3CX Phone System to the new v14 by going first to v12 sp 6.2. For assistance please contact your our sales team sales@3cx.com to provide you with the information you require in order to begin this process.

      September 10, 2015 at 1:14 pm
    • Charalambos Eleftheriou

      @David, thanks for the question. CTI mode is not available with 3CXPhone for Mac.

      September 24, 2015 at 10:05 am
  2. Janis

    Hi,

    I did all the above, but I haven’t received the email w/the the attachment.

    Thanks,

    J

    November 9, 2015 at 10:30 pm Reply
    • Charalambos Eleftheriou

      @Janis, Thanks for the question, Please ask your 3CX phone system administrator to send the welcome email that contains the config file to provision your 3CXPhone.

      November 9, 2015 at 10:49 pm
  3. Antonet

    Hi,
    3cx does not activate the microphone of my headset on my MacBook. The headset Jabra 750 duo ms is compatible for ms and for iOS, I checked with Jabra. It works fine on ms, input and output. Bun only input works (receiving) on the MacBook.
    Sabra figured out that output now goes through the microphone of the laptop, the headset mic is not activated by 3cx. The settings seem to be fine, but nevertheless….the mic is not activated.
    How do I configure the 3cx software to activate the microphone of the headset?
    Kind regards, Antonet

    December 16, 2015 at 1:08 pm Reply
    • Charalambos Eleftheriou

      @Antonet, thanks for the question. Click on the gears icon in the bottom right corner of the 3CXPhone, change to the Audio settings tab and specifically choose the headset as your audio source for both the Mic and Speakers. You may also need to install the Jabra software found from the Jabra website on the Mac.

      December 16, 2015 at 3:18 pm
  4. Alex

    Hi there,

    I have installed 3CX v.14 for Mac client, provided all the settings that work perfectly well with different sip-phone, and when trying to connect, 3CX gives me a message to “Update 3CX”. Any ideas?

    December 24, 2015 at 3:44 pm Reply
    • Charalambos Eleftheriou

      @Alex, thanks for the question. Please provision your 3CXPhone using the config attachment in the welcome email sent from the 3CX Phone System when your extension was created. If you did not receive the email then ask your phone system administrator to resend it to you.

      December 29, 2015 at 10:43 am
  5. Hi. Just downloaded 3CX for Mac 14 and obtain 3CXconfig form IT admin. Works all good except web meeting. The menu option “start web meeting” is not enabled (light grey). 3CX works good, web meeting also, when running in the same Mac but in windows virtual machine. I use the same internet connection for both ambience Mac or Windows and i tried with different internet access. Some suggestion ? Thanks

    February 9, 2016 at 3:42 pm Reply
    • Charalambos Eleftheriou

      @Roberto, thanks for the question. Only i don’t understand what you mean exactly. Is your 3CX Webmeeting working on the Mac but not on Windows?

      February 10, 2016 at 7:28 am
    • 3cx web meeting only doesn’t work on Mac. I cannot see “start web meeting” feature enabled. All other features working goods. Thank you.

      February 10, 2016 at 9:58 am
    • Charalambos Eleftheriou

      @Roberto, thanks for the reply. I take it the extension you are using for Windows is the same extension that is configured on the Mac, in other words Web meeting is enabled for this extension. When you click on the ‘Start a 3CXWebMeeting Now’ link in the main window of 3CXPhone for Mac does a browser window open? Do you have Google Chrome installed on your mac? Although we would like to help you get to the bottom of this, if the suggestions above do not help you to find the issue, we can not take this any further on here as it will require investigation to resolve. Please contact your 3CX reseller/partner or distributor to open a ticket with our support team so that they can look into this for you. If this is not an option for you, please ask this question in our user forums and I am sure that one of out very capable users and partners will be able to assist you further. We also have a dedicated 3CX Support Engineer browsing the forums and guiding people in the right direction. Please find our forums here: http://www.3cx.com/forums/

      February 11, 2016 at 11:02 am
  6. Krista

    I am running 3CX on my Mac, and it works fine when making calls and checking voicemails from my desktop with my headphones(with mic) plugged in; however, I can’t answer calls or place internal calls by dialing an extension for some reason. It allows me to “answer”, but then I can’t hear anything and the caller does not hear me. I’ve checked the input and output sound settings and don’t believe that is the issue. How can I receive calls on my desktop?

    Thank you,
    Krista

    March 3, 2016 at 10:30 pm Reply
    • Charalambos Eleftheriou

      @Krista, are you using a supported headset from either Jabra or Plantronics?

      March 4, 2016 at 11:01 am
  7. AdrianSheehan

    Hi, I have installed latest mac client on my mac ,however i am not getting the option to enable video- Should this work with the Mac client ?- I am able to successfully video call from a pc to a Yealink VP530 however I can’t from the Mac as there seems to be no video settings ,i have also tried installing the client on a windows virtual machine running on the mac. with this the options are there but when you switch to video it opens a blank window with 3CX showing-

    March 31, 2016 at 8:49 pm Reply
    • Charalambos Eleftheriou

      @Adrian, Video calls with 3CXPhone for Mac are not possible.

      April 1, 2016 at 7:36 pm
  8. Joey

    We have the latest V14 3cx and having trouble with softphone on mac. One way audio only. Tried PBX delivers audio, Tunnel, Stun in all different ways. All others work fine on PC’s and cell phones. Firewall ports are open. Any ideas? TY

    April 19, 2016 at 6:58 pm Reply
    • Charalambos Eleftheriou

      @Joey, Thanks for the question. Unfortunately due to the limitation of these in page comments we are unable to offer direct support for issues that require investigation to resolve. We will get back to you on the ticket that you have opened with support.

      April 19, 2016 at 7:00 pm
  9. kevin

    Hi, in the above instructions it says there should be a file attached to my Welcome email to configure. There was no attachment. It says to email my administrator – my administrator has an auto reply saying he’s on leave for a month. Can you let me know where to go and what to do to configure my account?

    May 25, 2016 at 2:41 am Reply
    • Charalambos Eleftheriou

      @kevin, The welcome email should have the config file attached. Your email client maybe stripping it for what ever reason. Try to open the email in another way, maybe through a web browser. The config file is the only way you can configure 3CX Phone if you do not have access to the 3CX Phone System management console.

      May 26, 2016 at 10:44 am
  10. Richard Gillespie Proctor

    Our office currently uses a 3CX system for Windows, as our office computer is a PC. We are about to switch our office computer to a Mac. Will our current 3CX system work with our new Mac?

    August 12, 2016 at 11:31 pm Reply
  11. Donovan Marais

    I need v12.5 for mac please

    October 28, 2016 at 9:35 am Reply
    • It is not available for download. Use a later version.

      November 1, 2016 at 11:21 am
  12. Mal

    Just Downloaded V15 Mac client but do not see the BLF options on it. Is there some option I am missing to enable it? Works just fine on the Windows version but the Mac one is very limited if we cannot have additional keys setup in it?

    November 14, 2016 at 9:06 pm Reply
    • We do not have blf in the mac client. But there is presence. So I guess it still gives you the ability to know who is busy or free.

      November 15, 2016 at 10:19 am
  13. I am running 3CXPhone version 15.1.0.46 for mac – I have opened the configuration file, but I still show as not connected. What could the problem be?

    November 14, 2016 at 9:23 pm Reply
    • Most probably client is trying to access the PBX Web services and ports on the server machine are blocked. Can you confirm that you have opened the ports for web TCP on the firewall bordering the 3CX PBX network?
      http://www.3cx.com/docs/3cx-phone-system-v14-ports/

      November 15, 2016 at 10:18 am
  14. Ingo

    Was denken Sie, wann die BLF für Mac verfügbar sein wird? Wir nutzen die aktuellste Version 15 und würden gerne von IP-Telefonen auf das Softphone umstellen – aber eben nur auf Macs

    November 25, 2016 at 7:51 pm Reply
  15. Ingo

    What do you think when the BLF will be available for Mac? We use the latest version 15 and would like to switch from IP phones to the softphone – but only on Macs

    November 25, 2016 at 7:51 pm Reply
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