How to Use the Phonebook with in the 3CX clients
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27. Using The 3CX Phonebook

Using the 3CX Phonebook

On this topic

Using the 3CX Phonebook

Introduction

The Phonebook

Adding Contacts

Searching for a Contact in the 3CX clients’ Phonebook

Editing Contacts

Deleting Contacts

See also

Introduction

The 3CX phonebook allows you to quickly launch calls without wasting time finding a contact’s number and subsequently entering it in the phone, eliminating misplaced calls from mistyping the number. Not only can you dial numbers directly from the phonebook but also perform a host of actions that can also save you time.

The Phonebook

  1. Click on the Contacts  button at the bottom menu to access the phonebook. There are four types of contacts in the 3CX Phonebook (contact list):

  • Company Contacts: Contacts retrieved from the PBX.
  • Personal Contacts: Contacts added by the user and can be seen only in the user’s client.
  • Extensions : Company extensions. Available only for Android and iOS. Company extensions can be accessed from the Presence view in Windows and Mac.
  • Mobile Phone Contacts Android , iPhone: Contacts retrieved from the user’s mobile phone.

Adding Contacts

  1. From the Quick Menu select Add Contact or press the  button and then the plus button.
  2. In the new 3CX contact screen fill in the contact details.

  1. If you have the rights to create company contacts you can select the Add to company phonebook option. This option will save the contact to the Company Phonebook, allowing all users within the company to access it.
  2. Click on OK to save the contact.

Note: You may also Sync your online accounts to import contacts. You have the ability to sync Office 365 and Google.” Go to Settings, Import Contacts and fill in the appropriate details. In order to add a .cvs file you have to contact your administrator.

Searching for a Contact in the 3CX clients’ Phonebook

  1. In the search field at the top of the contact list start typing any contact detail of the contact you are searching for. This could be the name, email address, or phone number.

  1. While typing, the contact list will begin to filter and show the results as you type.
  2. You may choose whether to call their extension, mobile or company phone as shown on the list.
  3. In Android, tap on the desired contact to choose between the available actions.

Note: The Search function is not available in Mac. You can however choose the Phonebook source between: All Contacts, PBX Company Phonebook, PBX Personal Phonebook, System extensions and Extensions.

Editing Contacts

  1. In Contacts , scroll down the list or search and find the personal contact you want to edit.
  2. Double click, right click or tap on the contact to view the contact details page. Select Edit.
  3. Update or change the contact details and then click OK to save the changes.

Deleting Contacts

  1. In Contacts , scroll down the list or search and find the personal contact you want to delete.
  2. Double click, right click or tap on the contact to view the contact details page. Select Delete.
  3. The contact will be deleted and you will be returned to the contact list.

Important: To be able to add, edit or delete company contacts you must be given the right to do so by the administrator.

Note: In the 3CX Client for Android you cannot edit or delete company extensions or contacts retrieved from the smartphone.

See also

You might also be interested in:


Ask a Question

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Technical support or pre sales questions must be posted via the support or sales channels and such comments will be deleted. Thank you for understanding

Leave a Reply

  1. Karla

    Is it possible to add an extension for a contact in the Phonebook? If so, how is that done?

    August 19, 2016 at 3:46 pm Reply
    • Charalambos Eleftheriou

      @Karla, It is only possible to store the actual numbers, under any particular section, if you plan to use them to dial with.

      August 19, 2016 at 7:00 pm
  2. Jo Munday

    Hi
    Is it possible to alphabetisise the contact list…??
    Regards,

    August 24, 2016 at 11:30 am Reply
  3. Ashraf Saeed

    Is there are limitation on the no. of entries in the built-in Company Phonebook? What if I wanted to import about 600-800K entries? Will that affect the system in any way?

    October 11, 2016 at 8:30 pm Reply
    • @Ashraf – go ahead – those number of contacts are nothing for 3CX.
      Well the more contacts you have, the more each client will need to download on login.
      And the more clients you have, the more load you add. But you can have up to 50k and 1k clients connecting before you start to see some degradation in performance..

      October 11, 2016 at 9:16 pm
  4. Chris Joannou

    Hello,
    Is there a maximum amount of entries that can be loaded to the phonebook?

    November 30, 2016 at 1:02 pm Reply
    • There is no maximum limit – but of course at some point things will get slower to load. Remember that all these contacts are in the phonebook and are loaded at login. We have tested with 10k contacts.

      December 1, 2016 at 3:47 pm
  5. Charalambos Eleftheriou

    @Dan, To only see the extensions listed from a group that they are members of, from presence information screens, then within the management console navigate to the extension group under the extensions node and un-tick the setting to ‘Publish group presence information to all company users’.

    May 6, 2016 at 12:46 pm Reply
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