How to Make Video Calls From the 3CX client for Windows
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08. Elevate a call to a video call from the 3CX client for Windows

Elevate a call to a video call from the 3CX client for Windows

On this topic

Elevate a call to a video call from the 3CX client for Windows


Turning on video while in a call

See also


When dealing with a customer, or even a potential customer, face-to-face communication is more powerful than any other form of contact. Do not let distance get in the way of your business. With the 3CX client for Windows, you can easily start a video call on the spot between two or more parties as long as they have a video capable IP Phone or are using the 3CX Windows client.

Turning on video while in a call

While in a call with someone who has a camera and a microphone, or a video capable IP Phone:

  1. Click the “Video”  button.
  2. The Video window will appear and your call will now include video. During the video session you will be able to share your screen, change the settings or even take a photo.

See also

You might also be interested in:

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  1. Brent

    Can you do video chat from Android/iOS phones?

    July 17, 2015 at 6:18 pm Reply
    • Charalambos Eleftheriou

      @Brent, thanks for the question. Android allows you to make and receive WebRTC video calls using the Google Chrome browser. iOS is not WebRTC compatible. Neither of the 3CXPhones clients (Android and iOS) can be used for video calls as yet, this is something that is in development and may be available in the next release.. I Hope this answers your question, Thanks.

      July 17, 2015 at 7:28 pm
    • Glenn

      Any specifics on when video on the Android and iOS softphone client might be released? We recently installed 3CX and could really use this functionality.

      January 27, 2016 at 8:49 pm
    • Charalambos Eleftheriou

      @Glenn, Video calling is not available from 3CXPhone mobile clients. We don’t have any further information on this I’m afraid. Although for the iOS there is a 3CX WebMeeting client that you can download and use to take part in webmeetings.

      January 28, 2016 at 9:24 am
  2. Johnny

    Using the 3CXPhone for Windows, does it have to in CTI mode or phone mode? I have 2 extensions with Webcam and Microphone installed and configured; however, either extension sees the “Video” button or option.

    October 29, 2015 at 11:59 pm Reply
    • Charalambos Eleftheriou

      @Johny, thanks for the question. The 3CXPhone for Windows has to be in Softphone mode for it to accept video. Also make sure that video is enabled from 3CXPhone ‘settings’ > ‘video options’.

      October 30, 2015 at 4:16 pm
  3. Olá, será que apenas são permitidas Videos chamadas em Ambientes Browsers?

    Eu utilizo a versão 12 e em Softphones não aparece o botão para vídeo

    November 30, 2016 at 6:18 pm Reply
    • This functionality gets a call and invites a participant to make video OR invites the participant to make a webmeeting.

      December 1, 2016 at 4:29 pm