Voicemail
Introduction
The voicemail function in 3CX is ever so easy to use. Set your voicemail greeting, play your voice messages, read a transcription, and more from your app, Windows softphone or web client.
Setting your Voicemail Greeting
From the web client:
- Click on your avatar in the top right corner and click on “Settings” > “Greetings”.
- From here you can choose to customize your greeting according to your status:
- Upload a personal greeting.
- Record a personal greeting from your PC by clicking on the microphone icon.
- Record a personal greeting from your IP Phone by clicking on the deskphone icon.
- Delete a greeting.
- Select to play the default greeting.
Playback your Voicemail Messages
You will be notified of a new voicemail message by email and from any one of your apps - web client, Windows softphone or iOS or Android apps.
From the web client:
- Click on the 3 dots in the left hand menu and select “Voicemail”.
- Here you will see all your voice messages and you can choose to: download, play, call back, delete, or get a transcript.
From the Windows Softphone:
- Click on the “Voicemail” option in the left-hand panel.
- Here you will see all your voice messages.
- Click on the voicemail to listen to it.
- Click on the icon next to the voicemail to read a transcription of the message.
From your iOS or Android app:
- Tap on the “Voicemail” icon in the bottom right corner.
- Here you will see all your voice messages.
- Tap on a voice message to hear it.
- Alternatively, you can tap on the 3 dots next to the message and choose to: get a transcription, call back or mark as heard.
See also
Last Updated
This document was last updated on 23 January 2024
https://www.3cx.com/user-manual/voicemail/