Moderating Users and Classes
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Being able to modify a conference or an online meeting on the spot is crucial for your performance and your customers’ satisfaction. With the 3CX WebMeeting feature you can moderate both the users and the meeting rooms. Imagine having a webinar and suddenly one of your participants starts messing around with the presentation only because you had him added as an Organizer by mistake.
An organizer can provide additional rights to the participants depending on their role. To change the role of participants in an ongoing meeting press the “Change Role” button next to the name.
There are 3 different roles:
- Organizer - Has full control of the web meeting. Can take advantage of all the available features as well as control camera, microphone and chat access. He can also accept, reject or kick a user out of a meeting.
- Presenter - Can only Share screen, Reply to a Remote Control request and share PDF.
- Participant - Can only Request for Remote control Assistance.
All the above roles can react within the web meeting through the drop down menu after pressing the “React” button, as shown below:
Users can also “Vote” when a Survey/Poll is conducted by pressing the button.
Kick a User out of a Meeting
Organizers also have the ability to kick a user out of a meeting. Click on the user’s name and the Kick option will be available to select, as shown below.
Once the participant is Kicked, he will receive the below message and will be removed within 3 seconds.
Users who have been kicked from a meeting have the ability to re-join the meeting. Kicking a user is not the same as banning them.
An Organiser has the ability to Accept or Reject participants who are trying to connect to a meeting. This feature is available only if you have the rights to “Moderate Participants” and you are on a “Shared Room”. These options are set by your administrator.
Moderate Meeting Rooms
Why would someone want to moderate their online meeting rooms? 3CX WebMeeting offers many benefits, depending on the project and your working field, on how to handle the meetings better and more efficiently. There are 2 categories available with 3CX: Private Rooms and Shared Rooms, both of which have to be set by your administrator.
This form is perfect for use in support, customer service queues, or any type of online meeting where a 1-to-1 meeting is essential. Anyone that tries to connect to this meeting will be automatically redirected to a privately generated meeting room.
Private rooms can be used as your personal Click2Meet link or in queues. How does it work? Once someone clicks on the WebMeeting link his browser will automatically open. The joining procedure is exactly the same in all WebMeeting forms. Once the participant is logged in, the system will send an e-mail to the extension that the WebMeeting URL is assigned to.
Note: You are only able to join one room at a time. You can always log out of a web meeting and join another one to inform them that you will be with them shortly, and re-join the previous meeting to continue.
When in a queue, all the agents of the queue will receive the Email informing them of the “3CX Web Meeting: Private Room”. Once an agent answers the “call” the others will not be able to join the meeting. You will also receive a “Chat” message with the link to join.
This form of web meeting is used for team web meetings and webinars where more than one person should join and participate. Anyone who presses the link can join the meeting at any time.
If you want your participants to have restricted access and to be able to moderate them at any time as an organizer, then you need to have enabled the “Moderate participant” through the management console (this requires the administrator). When this mode is enabled the participants can join the meeting only when the organizer is logged in. The organizer then has the option to Accept or Reject their request.
This can also be helpful when kicking a participant out of the web meeting if you do not want them to re-join.