Configuring a Welltech WellGate ATA 172plus-PoE
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Configuring a Welltech ATA172plus-PoE

This guide shows you how to configure the Welltech WellGate ATA 172plus-POE FXS gateway with 3CX Phone System. FXS VoIP gateways are used to connect your analog phones to an IP PBX. The first step to configuring the Welltech gateway with 3CX Phone System is to access your DHCP server and create a reservation for the Welltech gateway. You need to do this reservation using WAN MAC address of the device. You can find it under the device, with the label MAC ID. If you don’t want to make a reservation you can connect FXS phone to one of the FXS ports and check the IP address by dialing “#126#” dial code.

Prepare WellGate ATA and 3CX Phone System

There are a two important preparation tasks you need complete before configuring your WellGate with 3CX Phone System.

The first step is to download and update the firmware for your WellGate ATA 172plus. To update the firmware:

  1. Make sure that your Welltech device is factory reset. If not, to reset the Wellgate ATA172plus-PoE press and hold the “Reset” button for 5 seconds.
  2. Open browser and connect to ATA172plus-PoE web interface using 9999 port: Example: http://192.168.1.100:9999
  3. Log in using default username: root and password:test 
  4. Navigate to “Management”node and choose “Firmware” tab, using the browse button, choose the firmware you downloaded, and then press “Upgrade”.

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It takes 2 or 3 minutes to complete the update. Don’t turn off the power until the update is complete.

The next step is to update the template for your Welltech ATA 172plus on 3CX Phone System, to do this:

  1. In the 3CX Management Console, select “Updates” > “VoIP Gateway Template Updates”, scroll down till you see the updates for “WellTech ATA172plus-PoE FXS GW”
  2. There may be a “new” template for your ATA172plus, or if you have updated in the past it may say “out of date“, Select the update for the ATA172plus and click “Download Selected”. After a few seconds the status will turn green and say “up to date

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You can now proceed to configure your welltech wellGate ATA using the steps bellow.

Step 1 : Creating Welltech ATA 172plus-PoE port

  1. Log in to the 3CX Management Console and click on “VoIP/PSTN Gateways”.
  2. Select “Add Gateway”, enter a name, for example, “Weltech ATA172plus” and select “Welltech” from the drop down list and select ATA172plus-PoE and press “Next”.
  3. Enter the Welltech’s WAN MAC Address and press “Next”.
  4. In the “IP address” field put the IP address which you already reserved for the Welltech device on the DHCP Server and press “Next”
  5. In the Set Gateway Extensions tab and choose extensions which should be connected via FXS ports and press “Next”
  6. In the file generation page and press “Generate config File”. A configuration file will be generated and you can choose where to save it. The recommended place to save the file is in the provisioning directory:
    • Default: “C:\ProgramData\3CX\Data\Http\Interface\provisioning\PROVSUBDIR\” if you are using 3CX Phone System v12.5 and below
    • Default: “C:\ProgramData\3CX\Instance1\Data\Http\Interface\provisioning\PROVSUBDIR\” if you are using 3CX Phone System v14

Step 2: Provisioning the Welltech ATA172plus-PoE

If you performed a firmware update you will not have to factory reset again, and can continue from point 2.

  1. Make sure that your Welltech device is factory reset. If not, to reset the Wellgate ATA172plus-PoE press and hold the “Reset” button for 5 seconds.
  2. Open browser and connect to ATA172plus-PoE web interface using 9999 port, for example, http://192.168.1.100:9999
  3. Log in using default username: root and password:test
  4. Navigate to “Management”> “Auto Provision” tab and enter your provisioning server credentials in the appropriate fields (you get your Local Provisioning URL information from “Settings” > “Phone Provisioning” tab):png;base645ce799088061c4e2
      • Provisioning Type – HTTP
      • HTTP Server – IP address of your 3CX Phone System
      • HTTP Port – HTTP port of your 3CX Phone System
      • HTTP File Path – provisioning/PROVSUBDIR/
  5. Click on “Save and Reboot” node and choose “Reboot”.
  6. On startup, the configuration file will be downloaded from the 3CX Phone System Provisioning server and your device will be ready to make and receive calls. You should see the Extensions turn Green (REGISTERED) in the “Extension Status” tab of the 3CX Management Console

Receive FAX on the FXS port

To receive FAX on one (or more) FXS port(s) you need to prepare the following configuration:

  1. Log in to the 3CX Management Console and click on “FAX Machines”.
  2. Press “Add Fax Extension” and add new FAX extension(s) (in our example we will add 2 new FAX extensions).ATA-172plus-fax ports
  3. After completing the above you will need to re-generate a config file and provision (or re-provision) your WellGate ATA, to do this simply repeat the steps described from point 2 till 4 of Step 2 “Provisioning the Welltech ATA172plus-POE”pngbase64af2328ff925bc351 (2)
  4. When you choose the extensions that should be connected via FXS ports, you must then choose added FAX extensions and assign them to the FXS ports (in our example ports 1 and 2).

Find a full configuration guide on Configuring Fax Server for 3CX Phone System.

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