The Benefits of a Software PBX

Whitepaper

The benefits of a software PBX

Why your next Phone System should be software based and running on a mainstream operating system

This whitepaper explains the benefits of having a software based phone system. Why it makes sense to move away from proprietary solutions and straight to a real software based solution running on a mainstream, commercially supported operating systems.


Introduction

The PBX business is clearly fast asleep…

You don’t need a time machine in the traditional PBX vendor world. The phone system of 1970 is the phone system of today. They look and do almost the same. This is very different from what has been happening in the IT business over the last 40 years, where we have seen lots of progress and a reduction in cost.

Clearly the PBX business has a lot to catch up on. It desperately needs to innovate, and it is software solutions that can make that happen.

Software based PBX

The lack of progress and innovation in the PBX industry has been largely caused by the fact that the traditional  PBXs  run  on  a  proprietary  and  limited  operating  system,  which  has  only  archaic development tools. A software PBX will leverage the latest operating system features and modern development environments, allowing developers to reuse features in the operating system and quickly add new functionalities to the PBX.

A PBX must run on a mainstream OS

A key point is that a software PBX must run on a mainstream operating system that is commercially supported and maintained, guaranteeing regular OS updates supporting the latest hardware, and most importantly security updates for vulnerabilities found. Administrators need to get away from black boxes and take control of their phone system.


Windows or Linux?

The choice of Windows or Linux will largely depend on your IT infrastructure and the experience of your administrations. Clearly your PBX should not demand additional skills from your team or require you to buy additional hardware or support agreements with operating system vendors.

If your IT department relies on Windows and knows Windows, choose a Windows based solution. If you use Linux, then a Linux solution will suit you best. Do not let the PBX features or price override your choice of operating system. Your PBX should be just another server application, which can be run on the same servers and with the same network management tools that you use today. There should be no need to learn a new black box.

Key  considerations  why  you  must go for a mainstream operating system that you know:

Applying OS patches

Operating systems need to have patches applied on a regular basis. If administrators have chosen a PBX that runs on an operating system they are familiar with then they will be able to easily apply these patches. Windows administrators will struggle to apply Linux patches.

Beware of appliances based on obscure/custom versions of Linux and bundles in the open source PBX. These custom versions of Linux do not receive regular security patches, leaving your phone system vulnerable to attack.

Upgrading is easier

Upgrading to a new version of your PBX is a simple process if you are familiar with the underlying operating system: Upgrades will be done in a matter of 5 to ­10 minutes.


Fault tolerance through easy backup of your PBX

Software based also means that you can easily backup your whole PBX. In the event of a hardware failure, you can restore your phone system on another machine in a matter of minutes using the inbuilt backup function. If you are running your PBX virtually, you can use the Hyper V or VMware Backup function to save a complete copy of your PBX to disk.

If you are running a proprietary black box solution or a hardware appliance PBX, you will be without a PBX until you can get a physical replacement which will probably require reconfiguration.

Leverage your existing server hardware

Because modern servers have ample processing power, a software based PBX can run on an existing  server  with  other  applications,  saving  on  hardware  cost,  energy  consumption  and administration costs. No need for a dedicated machine or a low performance appliance. Optionally, using Hyper V or VMware you can also virtualize your PBX and separate it from other apps, without requiring a separate server.

Low resource usage

Modern day hardware can easily support PBX hardware requirements. The table below shows the processor and memory usage of a busy Windows Server for handling 16 continuous calls: Low processor and memory usage means it can be run safely on an existing Windows server that is running other applications.

Machine Specs

Intel Core 2 Duo CPU, E 4500 @ 2.20 GHz, 4

Gb of RAM, 50 Gb Hard disk SATA and a

100Mbps Network connection

Operating system

Windows Server 2012 R2

Other applications installed

IIS, Exchange Server and Active Directory

Simulated Exchange load (using Exchange Load

Simulator)

25 users making heavy use of Exchange (Sending mail, scheduling meetings, checking inbox etc)

Processor time used by Exchange Server

10­-15%

3CX Phone System

v15

3CX simulated call load

16 simultaneous calls continuously.

Call rate

0.5 calls/second equalling 2000 calls per hour.

Processor usage of all 3CX Services

Less than 15% CPU.

Total Memory usage of all 3CX services

300 megabytes

Peak processor usage

30­-40%

Virtualize

Alternatively you can run your PBX as a virtual instance using Hyper­V or Vmware. Hyper­ V or VMware are great virtualization platforms with superior I/O performance which allow you to virtualize your PBX, even for larger installations.

Easy to scale

Because your PBX is running on a modern server, it’s easy to scale compared to a traditional PBX or an appliance. Modern server hardware will allow you to add almost unlimited extensions, lines and functions because servers have ample processing power.

Appliances on the other hand are limited by the number of telephony ports and by their limited processing power and memory. Your appliance will run out of steam as soon as you start adding more lines, phones, and making use of more processor intensive functions such as conferencing. Before you know it you will need to discard your old appliance and buy a new ‘bigger’ appliance.

On Site support and replacements

An important advantage is that you can work with a leading server hardware vendor of your choice. Dell, HP, IBM/Lenovo and other server vendors offer the best server hardware at reasonable prices and with worldwide on site support. This is not the case with PBX appliances from smaller vendors ­ can they offer worldwide service and replacements within certain time frames?

Easy Integration with other applications

Another major advantage of a software based PBX is that it integrates easily with your other business applications and uses the same API’s. It’s no longer a black box sitting in the corner refusing to talk to the rest of your applications. And with this integration we can gain features and thus productivity. For example:

Integrate with CRM system or Database

A Software PBX will easily talk to other systems such as the CRM, mail or database server and greatly improve productivity and customer service. Match a caller ID to a customer and know who is calling. Automatically log calls with customers for reporting and customer service purposes.

Integrate with your User Directory

Software based PBX will allow you to connect with your User Directory of choice, be it LDAP or Active Directory. Ensure that user data is not duplicated and always up to date, saving valuable administration time and ensuring user data is correct and synchronised.

Conclusion

A software based PBX delivers great advantages to your company, providing you go for a PBX running on an operating system you know. It will offer you:

●        Easy installation & management

●        Ability to leverage your existing Server Hardware

●        Fault tolerance via easy backup and restore

●        Integration with your existing business apps

About 3CX (www.3cx.com)

3CX is a 100% channel company and is the developer of a software-based and open standards IP PBX which innovates communications and replaces proprietary PBXs. 3CX cuts telco costs and boosts company productivity and mobility.

With integrated WebRTC web conferencing, softphones for Mac and Windows and smartphone clients for Android, iOS and Windows phones, 3CX offers companies a complete Unified Communications package out of the box.

50,000 customers worldwide use 3CX including Boeing, McDonalds, Hugo Boss, Ramada Plaza Antwerp, Harley Davidson, Wilson Sporting Goods and Pepsi. Maintaining its global presence, 3CX has offices in the U.S., U.K., Germany, Hong Kong, South Africa, Russia and Australia. Visit 3CX on Facebook, Twitter and on Google+.