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2. Call Queues

This module covers Call Queues; their settings and different options. You will also learn how Queues work and what rights Agents and Queue Managers have. In more detail:

  • Call Queue Functionality
  • Polling Strategies
  • Queue Options
  • Extension Login / Logout
  • Queue Manager Rights
  • Queue Web Meeting in a Call Queue

Follow the course

Read the course content here and follow the presentation below or watch the pre-recorded webinar here.

Test your Knowledge

At the end of this module you will be familiar with the Queues their various options and how they work in 3CX. You will understand how the Polling Strategies work and what rights Queue Managers have.

Check how ready you are to take the test:

Q. Can Queue agents be configured to log in/out of all Queues automatically, based on the time of day?

Q. Will missed Queue calls show on a Queue Agents’ desktop IP Phone?

Upcoming Webinars:

No webinars scheduled at present. Check back soon
3CX Webinar = Webinar 3CX Event = Face to Face Training

Free for up to 1 year! Select preferred deployment:


for Linux on a $200 appliance or as a VM

Get the ISO


for Windows as a VM

Download the setup file

On the cloud

In your Google, Amazon, Azure account

Take the PBX Express