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3. Advanced Inbound Routing

This module explains how to configure Inbound Rules, in addition to what was covered in SIP Trunks module. It includes inbound routing of calls as well as Caller ID reformatting. In more detail:

  • Routing of calls based on Caller ID
  • Add a CID Inbound Rule
  • What is Inbound CID Re-Formatting
  • Create Inbound CID Re-Formatting Rules
  • Source and Replace Patterns for CID Reformatting

Follow the course

Read the course content here and follow the presentation below or watch the pre-recorded webinar here.

Test your Knowledge

At the end of this module, you will be able to configure Inbound Call Routing, in addition to the Basic Training module “SIP Trunks.”

Check how ready you are to take the test:

Q. Is it mandatory to set a name for your Inbound Rules?

Q. When your 3CX has both DID and CID Inbound Rules, does the order of the Inbound Rules matter?

Upcoming Webinars:

3CX Product Training – Advanced – Day 2 3CX Webinar 13:30:49 1 3CX Webinar
3CX Webinar = Webinar 3CX Event = Face to Face Training