3CX Advanced Training: 1. Configuring Inbound Routing
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1. Configuring Inbound Routing


This module covers how to configure Inbound Rules, in addition to what was covered in Basic Training module 5. This includes inbound routing of calls as well as Caller ID reformatting. In more detail:

  • CID Inbound Routing Concept
  • Add a CID Inbound Rule
  • Inbound CID Re-Formatting
  • Create Inbound CID Re-Formatting Rules
  • Patterns

Follow the course


Read the course content here and follow the presentation below or watch the video here.

See Also


Test your Knowledge


At the end of this module, you will have completed your knowledge surrounding Inbound Routing, which compliments Basic Training module 5.

Check how ready you are to take the test:

Q. Is it mandatory to set a name for your Inbound Rules?
A.

Q. When your 3CX has both DID and CID Inbound Rules, does the order of the Inbound Rules matter?
A.

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