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7. Digital Receptionist

This module explains in detail what a Digital Receptionist is, the benefits of having one and how to configure them in 3CX. In more detail:

  • What are Digital Receptionists
  • Creating a Digital Receptionist
  • Menu Options
  • Direct Dial
  • No or Invalid User Input
  • HOL Digital Receptionist

Follow the course

Read the course content here and follow the presentation below or watch the pre-recorded webinar here.

Test your Knowledge

At the end of this module, you will be able to create Digital Receptionists and configure them. You will also learn what each option does and what the HOL IVR is.

Check how ready you are to take the test:

Q. By default, you can directly dial an Extension while connected to a Digital Receptionist to get transferred to that extension.

Q. When a caller is connected to a Digital Receptionist, if they enter an invalid option, will they always hear the prompt again?

Upcoming Webinars:

No webinars scheduled at present. Check back soon
3CX Webinar = Webinar 3CX Event = Face to Face Training

Free for up to 1 year! Select preferred deployment:


for Linux on a $200 appliance or as a VM

Get the ISO


for Windows as a VM

Download the setup file

On the cloud

In your Google, Amazon, Azure account

Take the PBX Express