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Moving on to the 3CX Intermediate Certification

3cx intermediate
Congratulations on passing the 3CX Basic Certification test! To continue enhancing your 3CX knowledge you can now move on to the 3CX Intermediate Certification. This certification covers more advanced and complex configuration options within 3CX, such as; extension groups and rights, queues, configuring remote extensions via STUN or SBC, backups and more. The Intermediate Certification will prepare you for the last certification stage, the 3CX Advanced Certification.

Follow the course

Click on any of the modules below to get a detailed overview of what’s covered, the course content, supporting documentation as well as sample questions.

1. Upgrades & Updates

Your PBX is all setup and running. This module explains how to schedule backups, the different types of backups as well as how to upgrade to a Service Pack or a new version.

2. Extension Settings

Some extensions may require different settings than others. For example, one extension might need access to forwarding rules and another to voicemail management. This module explains the various settings available and how to configure them for different extensions.

3. Extension Groups & Rights

Managing many extensions can be chaotic. In this module we go through the steps of creating extension groups, so you can group your extensions based on departments and the different roles and rights each user can have.

4. Time Based Scheduling

Set up your global office hours, inbound rules, extension profiles and holidays within your PBX. This module takes you through the steps to do so as well as how to automatically route calls based on the pre-configured times.

5. Advanced Installation Options

Installing a PBX in a more complex environment such as, for example, an installation with more than one network interface or installations using 3rd party FQDNs and SSL certificates can be difficult. In this module we explain how to correctly handle these types of installs.

6. STUN Configuration

This module covers how to configure a remote STUN IP Phone. From the prerequisites and the supported STUN devices to RPS provisioning and remote firewall requirements. At the end of this module you’ll be able to setup a remote STUN IP Phone in no time.

7. SBC Configuration

You can configure a remote IP Phone using the 3CX Session Border Controller (SBC). In this module we cover the advantages of using the SBC as well as setup and configuration.

8. Ring Groups

Ringing groups, ring group options, alert paging groups and multicast paging groups. All very useful and offer many benefits and additional options. In this module we cover what each one is and how you can configure them.

9. Digital Receptionist

Digital Receptionists can help streamline your incoming calls and have them routed to the correct extension. In this module we take you through setting up your Digital Receptionist, as well as explain all the options available to you.

10. Queues

Setting up queues is vital part of any call center. This module takes you through the steps required to setup your queues correctly, logging extensions in and out of queues, manager and agent rights and more.


Are you ready? Take the test now.

To pass the test and obtain your Intermediate Certified certificate, you must achieve a minimum score of 25 out 30, otherwise, you can take a resit in 31 days.

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