Free Training Course: Earn The Intermediate Certification - 3CX
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Free Training Course: Earn The Intermediate Certification

3cx intermediate
Congratulations for passing the 3CX Basic Certification test!

To continue enhancing your 3CX knowledge let’s move on to the 3CX Intermediate Certification. This certification is taught over a series of video tutorials and documentation devised for both partners and end-users. In this course you will cover topics such as PBX management, upgrades & updates, extensions, ring groups, queues and more. Furthermore, this course will ultimately prepare you for the next stage; the 3CX Advanced Certification.

 


1: Upgrades & Updates

View the video tutorial here.

2: Extension Settings

View the video tutorial here.

3: Extension Groups & Rights

View the video tutorial here.

4: Time Based Scheduling

View the video tutorial here.

5: Advanced Installation Options

View the video tutorial here.

6: Remote IP Phone Extensions (STUN)

View the video tutorial here.

7: Remote IP Phone Extensions (SBC)

View the video tutorial here.

8: Ring Groups

View the video tutorial here.

9: IVRs

View the video tutorial here.

10: Queues

View the video tutorial here.

Preparation

In order to prepare for the 3CX Intermediate Certification we advise that you firstly read the following documentation and watch the related video tutorials:

Taking the 3CX Intermediate Certification Test

Partners: Once you feel ready to take the 3CX Intermediate Certification Test, login to your Partner Portal account to take the test.

End-users: If you are an end-user and wish to boost your knowledge and usage of 3CX you can register to take the 3CX Certification test.

Passing Grade and Re-sits

You must achieve a score of at least 25 out 30 to pass.

If you do not pass do not worry, you can still re-sit the test in 31 days. Please send an e-mail to academy@3cx.com if you would like to retake the test.

Moving on to the Next Level

After passing the rest you can move on to the 3CX Advanced Certification Test here.

If you are an existing 3CX Partner and have already used your seats available on the Partner Portal, you could certify additional staff here.

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