Get Your 3CX Intermediate Certification - 3CX
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Get Your 3CX Intermediate Certification

3cx intermediate
Get started with the 3CX Intermediate Certification course! The program consists of a series of video tutorials and documentation which covers an extensive portion of PBX management topics such as upgrades & updates, extensions, ring groups, queues and more. Begin the course and prepare for the certification exam.


In order to prepare for the 3CX Certified Engineer Certification you should first read the following documentation:

All the documentation should be be read and practiced on a test installation before attempting to get certified. This section of the program will highlight extended extension configuration in particular, as well as the configuration of other services such as scheduling, ring groups and queues.

1: Upgrades & Updates

1.0 Backups
1.1 Upgrade to a New Major Version
1.2 Upgrade to a New Minor Version
1.3 Other Updates

View course content here.

2: Extension Settings

2.0 General Extension Settings
2.1 WebMeeting
2.2 Forwarding
2.3 Voicemail
2.4 BLF
2.5 Options

View course content here.

3: Extension Groups & Rights

3.0 Groups
3.1 Rights
3.2 View
3.3 Management Console Action

View course content here.

4: Time Based Scheduling

4.0 Office Hours
4.1 Schedule DID Routing
4.2 Switch Profiles of Extensions

View course content here.

5: Advanced Installation Options

5.0 Own Domain & Certificate
5.1 Own Push Account
5.2 Change of FQDN & Keys
5.3 Multiple Network Routing

View course content here.

6: Remote IP Phone Extensions (STUN)

6.0 Firewall Requirements
6.1 Supported Phones
6.2 Workflow
6.3 RPS Provisioning

View course content here.

7: Remote IP Phone Extensions (SBC)

7.0 Install & Configuration SBC Windows
7.1 Supported Phones
7.2 Workflow
7.3 PnP Provisioning

View course content here.

8: Ring Groups

8.0 Functionality
8.1 Paging
8.2 Missed Call Handling

View course content here.

9: IVRs

9.0 Options / Targets
9.1 Direct Dialing

View course content here.

10: Queues

10.0 Functionality
10.1 Polling Strategies
10.2 Extension Login
10.3 Manager Rights (Login/Out)

View course content here.

Taking the 3CX Certification Test

After you have watched the videos and read the documentation, login to your Partner Portal account and  take the 3CX Certification test. You can only take each certification test once. A re-sit is permitted after 31 days. If you would like to re-take the test, please send an email to

If you are an existing 3CX Partner and have already used your seats available on the Partner Portal, you could certify additional staff here.

If you are an end user and wish to boost your knowledge and usage of 3CX you can register to take the 3CX Certification test.