3CX PBX in the Cloud
1 year FREE - no ties!
google cloud platform
Zero Admin
With the new Dashboard
Bulletproof Security
With SSL certs and NGINX
Install on $200 Appliance
Intel MiniPC architecture
New, Intuitive Windows Client
More themes, more UC
More CRM Integrations
Scripting Interface to add your own
Improved Integrated Web Conferencing
iOS and Android apps included
Run On-Premise or in the Cloud
Google, OVH, Windows & Linux
Fast & easy call management
With the 3CX Web Client

Free Training Course: Earn The Intermediate Certification

3cx intermediate
Congratulations for passing the 3CX Basic Certification test!

To continue enhancing your 3CX knowledge let’s move on to the 3CX Intermediate Certification. This certification is taught over a series of video tutorials and documentation devised for both partners and end-users. In this course, you will cover topics such as PBX management, upgrades & updates, extensions, ring groups, queues and more. Furthermore, this course will ultimately prepare you for the next stage; the 3CX Advanced Certification.


1: Upgrades & Updates

1.0 Scheduling Backups
1.1 Host and User Data Backups
1.2 Upgrade to Major Version
1.3 Upgrade to a Minor Version
1.4 Maintenance Updates

2: Extensions Settings

2.0 General Settings
2.1 WebMeeting
2.2 Forwarding Rules
2.3 Voicemail Management
2.4 BLF Concept

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3: Extension Groups & Rights

3.0 Create Departments (Groups)
3.1 Assign Users (Extensions)
3.2 Define User Role
3.3 Set Rights
3.4 Delegate Management Console Access

4: Time Based Scheduling

4.0 Concept of Office Hours
4.1 Automate Routing Destinations for Inbound Rules
4.2 Automate Routing Destinations for Extensions
4.3 Handling of Holidays

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5: Advanced Installation Options

5.0 Custom Installations
5.1 Using your Own FQDNs
5.2 Using 3rd party trusted Certificates
5.3 Advanced Network Setups
5.4 Custom PUSH for Android Devices

6: STUN Configuration

6.0 Prerequisites & Supported STUN devices
6.1 Implement IP Phones in remote locations
6.2 Firewall Requirements
6.3 Provision a remote STUN extension
6.4 RPS Provisioning
6.5 Validation

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7: SBC Configuration

7.0 Prerequisites & Hardware Specifications
7.1 Supported SBC Devices
7.2 SBC Benefits
7.3 SBC Installation
7.4 IP Phones Provisioning (PnP)

8: Ring Groups

8.0 Concept
8.1 Ringing Strategies
8.2 Ring Group Options
8.3 Alert Paging Group
8.4 Multicast Paging Group

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9: IVRs

9.0 What are Digital Receptionists
9.1 Creating a Digital Receptionist
9.2 Menu Options
9.3 Direct Dial
9.4 No or Invalid User Input
9.5 HOL Digital Receptionist

10: Queues

10.0 Queues Functionality
10.1 Polling Strategies
10.2 Queue Options
10.3 Extension Login/ Logout
10.4 Queue Manager Rights
10.5 Queue WebMeeting

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In order to prepare for the 3CX Intermediate Certification we advise that you first read the following documentation and watch the related video tutorials:

Taking the 3CX Intermediate Certification Test

Partners: Once you feel ready to take the 3CX Intermediate Certification Test, login to your Partner Portal account to take the test.

End-users: If you are an end-user and wish to boost your knowledge and usage of 3CX you can register to take the 3CX Certification test.

Passing Grade and Re-sits

You must achieve a score of at least 25 out 30 to pass.

If you do not pass do not worry, you can still re-sit the test in 31 days. Please send an e-mail to academy@3cx.com if you would like to retake the test.

Moving on to the Next Level

After passing the rest you can move on to the 3CX Advanced Certification Test here.

If you are an existing 3CX Partner and have already used your seats available on the Partner Portal, you could certify additional staff here.

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