3CX Intermediate Training: 10. Call Queues
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10. Queues

This module covers Call Queues and all options relating to them. You will also learn all about how Queues work and what capabilities Agents and Queue Managers have. In more detail:

  • Queues Functionality
  • Polling Strategies
  • Queue Options
  • Extension Login / Logout
  • Queue Manager Rights
  • Queue Web Meeting

Follow the course

Read the course content here and follow the presentation below or watch the video here.

See Also

Test your Knowledge

At the end of this module, you will be familiar with the Queues and how they work in 3CX. You will understand how the Polling Strategies work, what rights Queue Managers have and all options available with Call Queues.
Check how ready you are to take the test:

Q. Can Queue agents be configured to log in/out of all Queues automatically based on the time of day?

Q. Will missed Queue calls show on a Queue Agents’ desktop IP Phone?

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