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7. Extension Profiles and Forwarding Rules

This module covers the PBX forwarding rules and how unanswered calls to an extension are handled. In more detail:

  • Explanation of Extension Profiles
  • Profile Switching
  • Call Flows
  • Per Profile Voicemail Greetings
  • Forwarding Rule Options
  • Exceptions

Follow the course

Read the course content here and follow the presentation below or watch the pre-recorded webinar here.

Test your Knowledge

At the end of this module, you will be familiar with the Extension Profiles and the configuration of forwarding rules as well as how 3CX handles the different call flows.

Check how ready you are to take the test:

Q. Is it possible to change an extension's status (profile) using dial codes?

Q. All Forwarding Rule options (destinations) are available for calls coming through a call queue.

Upcoming Webinars:

No webinars scheduled at present. Check back soon
3CX Webinar = Webinar 3CX Event = Face to Face Training

Free for up to 1 year! Select preferred deployment:


for Linux on a $200 appliance or as a VM

Get the ISO


for Windows as a VM

Download the setup file

On the cloud

In your Google, Amazon, Azure account

Take the PBX Express