This module covers the PBX forwarding rules and how unanswered calls to an extension are handled. In more detail:
- Explanation of Extension Profiles
- Profile Switching
- Call Flows
- Per Profile Voicemail Greetings
- Forwarding Rule Options
At the end of this module, you will be familiar with the Extension Profiles and the configuration of forwarding rules as well as how 3CX handles the different call flows.
Check how ready you are to take the test: