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3. Extension Groups & Rights


This module covers the creation of the departments as Extension Groups and the rights these groups have. Management Console access can also be delegated to users. In more detail:

  • Create Departments (Groups)
  • Assign Users (Extensions)
  • Define User Role
  • Set Rights
  • Delegate Management Console Access

Follow the course


Read the course content here and follow the presentation below or watch the video here.

See Also


Test your Knowledge


At the end of this module, you will be familiar with the Extension Groups within 3CX and know what actions and controls are available to extensions.

Check how ready you are to take the test:

Q. Can a call centre supervisor Barge In to a call, with a Standard Edition license?
A.

Q. Can a user divert a ringing call to another extension, if the call is not visible to them in the Active calls?
A.

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