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8. Extension Groups & Rights

This module covers the creation of departments as Extension Groups and the rights these groups or individuals can have. In more detail:

  • What are Extension Groups?
  • Group Right Presets
  • Group Rights explained
  • Overriding Group Right Presets
  • Delegate Management Console Access

Follow the course

Read the course content here and follow the presentation below or watch the pre-recorded webinar here.

Test your Knowledge

At the end of this module, you will be familiar with the Extension Groups within 3CX and know what actions and controls are available to extensions.

Check how ready you are to take the test:

Q. Can a call centre supervisor Barge In to a call, with a Standard Edition license?

Q. Can a user divert a ringing call to another extension through the 3CX Web App, if the call is not visible to them in the Active calls?

Upcoming Webinars:

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3CX Webinar = Webinar 3CX Event = Face to Face Training

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