3CX Intermediate Training: 3. Extensions Groups and Rights
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3. Extension Groups & Rights

This module covers the creation of the departments as Extension Groups and the rights these groups have. Management Console access can also be delegated to users. In more detail:

  • Create Departments (Groups)
  • Assign Users (Extensions)
  • Define User Role
  • Set Rights
  • Delegate Management Console Access

Follow the course

Read the course content here and follow the presentation below or watch the video here.

See Also

Test your Knowledge

At the end of this module, you will be familiar with the Extension Groups within 3CX and know what actions and controls are available to extensions.

Check how ready you are to take the test:

Q. Can a call centre supervisor Barge In to a call, with a Standard Edition license?

Q. Can a user divert a ringing call to another extension, if the call is not visible to them in the Active calls?

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