3CX Intermediate Training: 4. Time Based Scheduling
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4. Time Based Scheduling

This module covers the office hours of the PBX globally, and specifically for the Inbound Rules and Extension profiles, as well as the configuration of holidays. These times can also be used to automate the routing of calls in the PBX automatically based on the pre-configured times. In more detail:

  • Concept of Office Hours
  • Automate Routing Destinations for Inbound Rules
  • Automate Routing Destinations for Extensions
  • Handling of Holidays

Follow the course

Read the course content here and follow the presentation below or watch the video here.

Test your Knowledge

At the end of this module, you will be familiar with the time schedules that can be configured in 3CX and how the routing is performed based on the time of the day.

Check how ready you are to take the test:

Q. When a public holiday is configured in 3CX, and the holiday is now active, will the PBX follow the Out of Office hours routing if the “Play holiday prompt when it’s a global holiday” option is selected?

Q. Is it possible to have multiple opening and closing times defined per day on an Inbound Rule?

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