This module covers the global PBX office hours, specifically for the Inbound Rules and Extension profiles, as well as the configuration of holidays. These times can also be used to automate the routing of calls in the PBX based on the preconfigured times. In more detail:
- Concept of Office Hours
- Automate Routing Destinations for Inbound Rules
- Automate Routing Destinations for Extensions
- Handling of Holidays
At the end of this module, you will be familiar with the time schedules that can be configured in 3CX and how the routing is performed based on the time of the day.
Check how ready you are to take the test: