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Learn everything about VoIP with this VoIP FAQ

Traditional telephony is on the way out and VoIP is gaining in popularity. Internet Protocol (IP) communications have been steadily implemented across the telephony industry for the last couple of decades. The requirement for separate voice and data networks is gone. Now businesses are expecting a more feature-rich communication solution; something that allows for more than just voice calls. With more and more providers switching to only offering IP telephony, businesses are quickly migrating to VoIP PBX systems, which offer the huge advantage of converging data and voice networks.

VoIP, which stands for Voice over Internet Protocol, in its basic form is the transmission of voice traffic over IP-based networks as opposed to voice over the traditional PSTN (Public Switched Telephone Network). Initially designed for data networking, the Internet Protocol (IP) was adapted to voice networking following its successful positioning as the global standard for data networking.

With VoIP phone systems users are not limited to making and receiving calls through the IP network. Traditional phone lines can be used to guarantee a higher call quality and availability. With the use of a VoIP gateway incoming PSTN / telephone lines can be converted to VoIP / SIP. The VoIP gateway allows the user to receive and place calls on the regular telephony network.

VoIP PBX systems provide mobility to employees, flexibility when a business expands as they are much easier to manage than the traditional PBX, and can also considerably reduce telephony administration costs. The benefit of a 3CX VoIP PBX is its compatibility with a wide selection of hardware. Businesses don’t have to worry about being forced into proprietary contracts that limit their investment in the future. It is a VoIP solution with options.

Below is a collection of some of the most frequent questions we receive about VoIP. Use our VoIP FAQs as a resource to learn everything you need to know about VoIP telephony.

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