Outlook & Salesforce integration beta!

We are pleased to announce the beta of our revamped Outlook and Salesforce integration. This integration goes much further then the previous one. Now you can: Launch calls from Microsoft Outlook or Salesforce Receive notification of inbound calls with a popup with full contact details (no 3rd party software required) Calls are logged as call records [...]

By |April 20th, 2009|Comments Off on Outlook & Salesforce integration beta!

3CX Phone System Updated Licence Activation Module

As part of our routine Security Audit checks, we have updated the client and server components of the 3CX PhoneSystem licence activation procedure. This means that activating your 3CX PhoneSystem requires the new version of the licence activation module. This has been integrated inside the latest build (V 7.1.6589). Please note that activation with earlier versions [...]

By |April 17th, 2009|Comments Off on 3CX Phone System Updated Licence Activation Module

3CX Allcare case study showcases the future in software based PABX

Ta' Xbiex 14 April 2009 - 3CX has published a case study which outlines the process of Allcare's transition from a traditional hardware PABX to a software based solution provided by 3CX. 3CX is an international manufacturer of software-based IP PBX developed specifically for Microsoft Windows and based on the SIP standard. As a premier insurance [...]

By |April 14th, 2009|Comments Off on 3CX Allcare case study showcases the future in software based PABX

SNOM 370 Remote Extension. Plug and Play.

Important Notice: This article is not currently maintained and is here for archival/informational purposes. This procedure is outdated. I want to start off by giving credit on this nice little piece of engineering to Worksighted systems engineer Matt Scott. I want to start off by defining a remote extension as one that must exit a NAT [...]

By |April 13th, 2009|Comments Off on SNOM 370 Remote Extension. Plug and Play.

What is overlap dialing?

Overlap dialing is required by CAS signaled lines. Overlap dial provides for a longer time-out period between digits, also called the inter-digit timer. With overlap dial set to off, the gateway expects to receive the digits one right after the other coming in to this line with very little delay between digits. With overlap dial set [...]

By |April 10th, 2009|Comments Off on What is overlap dialing?

3CX Phone System v7.1 RC 3

3CX Phone System V7.1 RC3 - and this one should go 'gold' early next week! We have also updated the 3CX Assistant (build history), and gave it a calmer interface. Note that to use the tunnel, you need to update to the latest 3CX Voip Phone too. 3CX Voip Client will not work in tunnel mode [...]

By |April 3rd, 2009|Comments Off on 3CX Phone System v7.1 RC 3

How do I configure Patton ISDN VOIP Gateways for a Point-to-Point Connection?

This article applies to ISDN lines and ISDN gateways only. An ISDN line can either be point-to-point or point-to-multipoint. If you have a point-to-point connection, you can only attach one device to your ISDN line. If you have point-to-multipoint connection you can attach more than one device. You have to configure the ISDN lines connected to [...]

By |April 3rd, 2009|Comments Off on How do I configure Patton ISDN VOIP Gateways for a Point-to-Point Connection?

What is QoS (Quality of Service)? A guide

In the VoIP / telecommunications  field, the term QoS (Quality of Service) refers to resource reservation control mechanisms. Quality of service is the ability to provide different priority to different applications, users, or data flows, or to guarantee a certain level of performance to a data flow.  Quality of service guarantees are important for VoIP since [...]

By |April 3rd, 2009|Comments Off on What is QoS (Quality of Service)? A guide

Configuring 3CX Integration with Salesforce.com

If you are using 3CX Phone System 10, please visit the Salesforce CRM integration article, which can be foundhere. Introduction 3CX Assistant CRM Integration allows Salesforce.com users to automatically dial contacts simply by clicking "Call this contact". The call will be triggered and setup to the users desktop phone WITHOUT having to actually dial the number [...]

By |April 1st, 2009|Comments Off on Configuring 3CX Integration with Salesforce.com

3CX starts cooperation with first Polish VoIP Provider – Actio.pl

3CX, developer of an innovative VoIP PBX for Windows announces a 5% discount* for companies using the Actio.pl - Polish VoIP provider. Actio.pl, Polish VoIP provider offers 20% reduced tariffs** to Polish landlines and cell phones for companies which will buy 3CX Phone System. Poznań, 26 March, 2009 – 3CX (www.3cx.com), the international developer of the [...]

By |March 26th, 2009|Comments Off on 3CX starts cooperation with first Polish VoIP Provider – Actio.pl

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