Ernesto

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So far Ernesto has created 16 blog entries.

3CX Call Flow Designer Update Includes Record and Email

Following Update 4 of 3CX v15.5, we’re releasing a new build of the 3CX Call Flow Designer which includes new features and fixes! This new version adds a new “Record and Email” component, updated regions for the Amazon Polly TTS engine, and a new date range feature for the Date & Time conditional component. The new [...]

By |March 23rd, 2018|Comments Off on 3CX Call Flow Designer Update Includes Record and Email

The Final Release of the Call Flow Designer is Available Today!

Without further ado, we're excited to announce that the final Call Flow Designer is ready for download! Following the RC a few months ago, we’re presenting the final release of this powerful tool. Throughout these past few months we have eagerly been listening to your feedback and as a result, we’re including some new components to [...]

By |September 18th, 2017|8 Comments

Call Flow Designer Release Candidate Available

Along with the release of V15.5 we brought back the VAD, with it’s new name Call Flow Designer (CFD). The BETA of the CFD was very well received as it was a feature that many customers and resellers were really looking forward to. And now we bring to you the Release Candidate. So, what’s new in [...]

By |June 26th, 2017|Comments Off on Call Flow Designer Release Candidate Available

The New Call Flow Designer in BETA

V15.5 brings back the VAD - more powerful, much improved and with a new name - Call Flow Designer. With the Call Flow Designer you can easily create call flows and voice applications running on 3CX that: Route calls based on user input, time or other variables Collect information from the user Store information in a [...]

By |May 26th, 2017|28 Comments

Creating a phone support portal with 3CX VAD – Part 4

Introduction In the articles Creating a phone support portal with the VAD - Part 1, Part 2 and Part 3, we have shown how to create an application to validate whether a customer has a support contract, and then transfer the call to the appropriate department. In the first part we have shown how to create the [...]

By |May 29th, 2015|Comments Off on Creating a phone support portal with 3CX VAD – Part 4

Creating a phone support portal with 3CX VAD – Part 3

Introduction In the articles Creating a phone support portal with the VAD - Part 1 and Part 2, we have shown how to create an application to validate whether a customer has a support contract, and then transfer the call to the appropriate department. In the first part we have shown how to create the application callflow, [...]

By |May 18th, 2015|Comments Off on Creating a phone support portal with 3CX VAD – Part 3

Creating a phone support portal with 3CX VAD – Part 2

Introduction In the article Creating a phone support portal with 3CX VAD - Part 1, we have shown how to how to create the application callflow to validate whether a customer has a support contract, and then transfer the call to the appropriate department. We have left the validation using different data sources for subsequent articles. In [...]

By |May 11th, 2015|Comments Off on Creating a phone support portal with 3CX VAD – Part 2

Creating a Phone Support Portal with 3CX VAD – Part 1

Introduction The 3CX Voice Application Designer is a powerful tool that allows you to easily create voice applications (IVR) by dragging functional blocks to a visual design interface. This makes it possible to create powerful applications without the need for programming or telephone technology skills. One of the most common questions that we get asked is how [...]

By |May 4th, 2015|Comments Off on Creating a Phone Support Portal with 3CX VAD – Part 1

How to Create a Deployment Package with 3CX Voice Application Designer

One of the features included 3CX Voice Application Designer is the ability to create a deployment package. This is a very useful tool for developers of voice applications, which simplifies deployment into production without having to establish a network connection between the developer's machine and the server. Here are the steps to deploy an application using [...]

By |August 29th, 2012|Comments Off on How to Create a Deployment Package with 3CX Voice Application Designer