Katerina

About Katerina Kastritou

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So far Katerina Kastritou has created 55 blog entries.

Mexican Distributor Neocenter Organize Partner Training this January

3CX Mexican Distributor Neocenter S.A. de C.V. is organizing a free 3CX Product Training event for active and new 3CX Partners in Mexico this January 2016. Neocenter S.A. de C.V. and 3CX would like to welcome all 3CX Partners to join this event. The training will cover all basic concepts from installation all the way through to set-up and management of 3CX [...]

By |January 14th, 2016|Comments Off on Mexican Distributor Neocenter Organize Partner Training this January

Three Communication Best Practices to Live By

It’s easy to get caught up in the daily grind of your workday; you get so busy you neglect to take the time to communicate with your colleagues, forgetting how important collaboration is to your company. In today’s modern world, with employees working at such disparate locations as their homes, multiple branch offices and overseas sites, [...]

By |January 8th, 2016|Comments Off on Three Communication Best Practices to Live By

Bolster Customer Service With Phone System and CRM Integration

Great customer service can achieve more for your brand than a national ad campaign and be a lot less expensive. According to a recent study by NewVoiceMedia, 69 percent of Americans would recommend a company to others after having a positive customer service experience. Before the Internet, each recommendation might have reached the ears of just [...]

By |January 7th, 2016|Comments Off on Bolster Customer Service With Phone System and CRM Integration

WebRTC’s Influence on a Mobile Workforce

The “2015 WebRTC State-of-the-Market Report” sponsored by Sonus Networks, Inc. reveals many future trends and predictions for the WebRTC market and provides insight into how the market has developed since 2014. In particular, the study found that WebRTC support for mobile devices continues to be of prime importance for providing access to applications such as video [...]

By |December 17th, 2015|Comments Off on WebRTC’s Influence on a Mobile Workforce

Adopt These Call Center Trends or Risk Falling Behind

As 2015 comes to a close, businesses are searching for innovative ways to attract new customers, but that doesn’t mean they can take their existing customers for granted. According to statistics from Gartner Group, 80 percent of a company’s future earnings will come from just 20 percent of its existing customers. Lose these loyal customers and [...]

By |November 27th, 2015|Comments Off on Adopt These Call Center Trends or Risk Falling Behind

Why You Need to Adopt a Mobile-First Mentality

Why should you adopt a mobile-first mentality? The answer’s simple – Millennials prefer their smartphones. Born between 1980 and 2000, Millennials are the largest generation in the world right now. With the majority of baby boomers set to retire over the next ten years Millennials will make up 75 percent of the global workforce by 2025. [...]

By |November 24th, 2015|Comments Off on Why You Need to Adopt a Mobile-First Mentality

Addressing Three Common UC Integration Challenges and Garnering Employee Adoption

When your company finally decides it’s time to take unified communications (UC) under its belt to improve business processes, it may find itself facing an uphill battle when it comes to seamless implementation. In fact, integration has to be top of mind to ensure a smooth transition and optimal effectiveness of the new system. Pay attention [...]

By |November 9th, 2015|Comments Off on Addressing Three Common UC Integration Challenges and Garnering Employee Adoption

Solving Small Businesses’ Top Challenges With Unified Communications

According to the “2015 State of Small Business Report,” the top three challenges small businesses faced this year were growing revenue (45 percent), hiring new employees (42 percent) and increasing profit (37 percent). Implementing the right small-business phone system complete with unified communications (UC) features can help companies solve these problems more efficiently and cost effectively. [...]

By |October 22nd, 2015|Comments Off on Solving Small Businesses’ Top Challenges With Unified Communications

Is Your Complex Phone System Getting the Best of You?

The legacy phone system has long been the means of communication for many companies. It’s been around for years so it’s become your “tried and true” phone system, only now you’re thinking it could be costing you time and money, and you’re right. A better alternative is a software-based phone system, it offers advanced features that [...]

By |September 30th, 2015|Comments Off on Is Your Complex Phone System Getting the Best of You?

Is Your Phone System Stunting Your Growth?

Whether your business is just getting its bearings or it’s been around for some time and finally hitting its stride, you are always working towards growing, improving and outpacing your competitors. To do so effectively you must craft an air tight business plan, one that covers all of the bases and leaves nothing out of the [...]

By |September 23rd, 2015|Comments Off on Is Your Phone System Stunting Your Growth?