Unified Communications

The 3CX Client for iOS: Find Out What You’re Missing in the Video Tour

Don't worry, we didn't forget about our iOS users! Just as our Android client offers unrivaled communications on the go, the 3CX client for iOS is much more than just an app for making calls. To give you a quick look at the various features, and to help your customers or employees get well on their [...]

By |April 16th, 2018|Comments Off on The 3CX Client for iOS: Find Out What You’re Missing in the Video Tour

The 3CX Client for Android: A Video Tour

Are you making the most of 3CX? Our Android client offers far more than just making and receiving calls and so, for those of you not familiar with all that the app has to offer, we've created this video to give you a guided tour of all the features and functionality. The 3CX client for Android [...]

By |April 11th, 2018|Comments Off on The 3CX Client for Android: A Video Tour

Choosing Your PBX Solution: In the Cloud or On-Premise? Part 3

In the previous chapters we analyzed in detail and compared the specifics of on-premise PBX solutions and cloud-based systems. Choosing the best solution depends on many factors. The transition to cloud systems is more advanced in countries and areas in which ultra-wideband connectivity is more widespread. This is, probably, the first factor to consider. If you [...]

By |May 19th, 2017|Comments Off on Choosing Your PBX Solution: In the Cloud or On-Premise? Part 3

Choosing Your PBX Solution: In the Cloud or On-Premise? Part 2

PBX in the Cloud With Cloud solutions, the PBX software resides outside the company and is hosted at a data center or hosting provider. The PBX is thus installed in a remote location and communicates with VoIP phones within the Company and with the public phone network via Internet. In this case every call to the public [...]

By |May 10th, 2017|Comments Off on Choosing Your PBX Solution: In the Cloud or On-Premise? Part 2

Choosing Your PBX Solution: In the Cloud or On-Premise? Part 1

CIOs and IT admins are no doubt faced with some concerns and considerations when planning to replace their outdated, legacy PBX with a new Unified Communications software-based solution. Quite possibly, the biggest choice they will have to make is whether to go hosted or on-premise. In this three-part blog post, we're going to look at clarifying [...]

By |April 25th, 2017|Comments Off on Choosing Your PBX Solution: In the Cloud or On-Premise? Part 1

IP Telephony Saves Money with Least-Cost Routing

How do you save money on calls with IP Telephony? 3CX finds the cheapest way for your call to reach the person you’re calling. With 3CX, IPTelephony, calls travel first over the data network, where there is no cost. Calls between offices using 3CX, for example, are free, because they never leave the network. Of course, [...]

By |June 27th, 2016|Comments Off on IP Telephony Saves Money with Least-Cost Routing

Will Video Conferencing Shape the Office of the Future?

Video conferencing, everyone agrees, spurs innovation and boosts productivity. A recent survey by Bluejeans Network, which queried 4,000 workers, showed that close to 85 percent felt that video conferencing made them more creative. Face-to-face interaction, is by far the most important spur to creative innovation in offices today, according to the Harvard Business Review, So eager [...]

By |June 19th, 2016|Comments Off on Will Video Conferencing Shape the Office of the Future?

Can Your Smartphone Do It All?

Yes, it can, if you use the right app for business communications. 3CX's smartphone clients connect you up to your office from anywhere, enable every form of communication, and provide total mobility. With the 3CX smartphone apps, you can communicate with colleagues, customers and in any way you choose, and you can stay in touch wherever [...]

By |June 15th, 2016|Comments Off on Can Your Smartphone Do It All?

Contact Centers: “Your Call is Important to Us…”

How often have we heard that recorded announcement as we simmer with frustration on hold, the anger building as we wait for someone to pay attention! But today our calls have truly become important, as companies have come to understand that making the right connections fast on call centers makes a big difference in customer loyalty. [...]

By |June 3rd, 2016|Comments Off on Contact Centers: “Your Call is Important to Us…”

Achieve Seamless Call Center Management with 3CX Wallboard

Today’s customers demand that a call center provide rapid and satisfying answers to their calls -- and they expect this at any time. This is the great challenge call centers are facing: First-call resolution is unquestionably the single most important issue for achieving customer satisfaction, as research by management consultancy Ascent Group shows. “...80% first contact resolution [...]

By |May 30th, 2016|Comments Off on Achieve Seamless Call Center Management with 3CX Wallboard