Contact center managers will always want to have one eye on the here and now, but also on the operation's past days, weeks, and months. This is for many reasons, including evaluating the success of a particular campaign, or amending how processes are followed by the team of agents. Monitoring the success of your contact center can be based on many different factors so let's fin [...]
3CX Version 18 has brought some great improvements to live chat including an updated WordPress plugin. We’ve also moved the customization into the management console and Web Client for StartUP users. We thought this would be a good opportunity to highlight some of the security features of 3CX Live Chat and what mechanisms you can put in place to keep yourself and your visitors [...]
StartUP has already received its first batch of fresh features since the initial launch on 4th May 2022. We thought this would be a great time to give you some key highlights of StartUP by outlining what we see as its top 5 killer features. Killer Feature 1: Live Chat for everyone! Live chat has been supercharged with the release of StartUP. Any organization, no matter the size [...]
Internal communication is vital to the success of any organization. From regular phone conversations to chat messages, keeping your team in the loop can be a time-consuming task. With the emergence of distributed working, video conferencing has seen enormous growth over the past few years. Those Monday morning team meetings are now routinely split between in-person and remote participation. 3CX Video Conferencing [...]
Call and contact center managers have the specific task to ensure all the agents in their group are working to the best of their ability. Customer queries must be dealt with as quickly as possible so that means optimizing how the agents are answering calls, live chat messages, SMS, and Facebook messages. 3CX call center features offer managers a full picture of live and retrosp [...]
This is the 4th and final edition of our blog series. Last time we highlighted our top 4 security tips in Don’t be that guy Vol.3. In this edition, we will see how you can monitor your PBX system closely and also highlight some stats we have gathered from some unfortunate real-world hacking instances. Email alerts keep you updated First, there are multiple important email notif [...]
Customer service depends greatly on the mindset of the individual or company but there are also various processes that can be put in place to improve the experience. These processes can vary depending on how the organization operates but good communication, speed of resolution, and motivating employees to do their very best is common across all. In this blog, we will outline ho [...]
Following our last conversation about call fraud, it's time for another installment of our blog series ‘Don't be “THAT” Guy’. In this third edition, we’ve got our top 4 PBX security tips to help you shrink your attack surface and minimize system vulnerability. Security tip 1: Keep the global IP blacklist enabled The 3CX Global Blacklist is a feature that’s automatically enabled [...]
Remote working is now, not the “new” normal, it's just a part of daily life. A quick scroll through LinkedIn will bring up posts of people’s laptops in some random and wonderful locations. And why not?! Companies no longer have the constraints to hire staff who can commute to the office. The job market no longer has any country limitations. There are many elements to 3CX, but i [...]
This blog post is the second of a series discussing the latest call fraud and hacking schemes we have observed. We spoke previously about the use of weak credentials in Don’t be “THAT” guy Vol.1. We will now focus on the juicy part that they are typically after: “free” calling through your SIP trunks. What's the hacker's ultimate goal? Once they gain access to a user device or [...]