How to Place a Call from 3CX MyPhone on a Yealink or SNOM

3CX MyPhone allows you to quickly launch calls by double clicking on an extension or a missed call. It also integrates with Outlook to allow you to quickly dial a number in your contact list(if you are using 3CX Phone System 10 and above and want CRM integration, please read this article).

If you are using 3CXPhone for Windows, the call will be launched directly on the phone. If you are using IP Phones you must configure 3CX MyPhone to launch the call directly on the IP Phone using an HTTP GET request. Otherwise the PBX will need to call you first, as opposed to placing the call ‘directly’ from the phone. Using the direct method call setup is much faster.

This guide explains how to configure 3CX MyPhone to use the direct method with Yealink and Snom IP Phones. Note that other phones might not support this functionality.

Configuring 3CX MyPhone to trigger a call directly via HTTP

You can configure 3CX MyPhone to trigger calls directly from your phone. To do this:

  1. Open  the 3CX MyPhone, go to Settings / Preferences / Dialing and select the option  “Trigger call on deskphone using this URL”
  2. Copy and paste the URL applicable to your phone as shown below.

 

For Yealink T2X Phone models enter the following url:

Assuming that the Yealink phone has an IP Address of 10.172.0.135, with a web interface username and password of admin/admin, then this command needs to be entered in the 3CX MyPhone dialing section:

http://admin:admin@10.172.0.135/cgi-bin/ConfigManApp.com?Id=34&Command=1&Number=%number%&Account=%account%

Note: This feature requires firmware V43.X or later!

 

For Yealink T3X Phone models enter the following url:

Assuming that the Yealink T3X phone (running firmware version V70) is registered with extension 102, has an IP Address of 10.172.0.95, with a web interface username and password of admin/admin, then this command needs to be entered in the 3CX MyPhone dialing section:
http://admin:admin@10.172.0.95/cgi-bin/cgiServer.exx?[page=Contacts-CallInfo.htm&Number=%number%&outgoing_uri=102]

For Snom Phones use the following url:

Assuming that the Snom phone has an IP Address of 10.172.0.160, with a web interface username and password of admin/admin, then this command needs to be entered in the 3CX MyPhone dialing section:

http://admin:admin@10.172.0.160/command.htm?number=%number%

 

You have successfully configured HTTP dialing with 3CX MyPhone. When you make a call via 3CX MyPhone, the variable %number% in the HTTP dialing URL will be replaced with the dialed number. Call set-up will now be much faster!

Note

You can make calls in a similar way using Cisco SPA and Polycom phones, however this requires a third party component developed by our German partner – Pluteus IT Consulting. For more information please contact our partner at:

Mr. Martin Stix
Tel: +43 7472 281 65
E-Mail: ms[AT]pluteus.at