Check the availability of other extensions with 3CX MyPhone
Take the PBX Express
Your PBX, Your Cloud, ready in minutes
Zero Admin
With the new Dashboard
Bulletproof Security
With SSL certs and NGINX
Install on $200 Appliance
Intel MiniPC architecture
New, Intuitive Windows Client
More themes, more UC
More CRM Integrations
Scripting Interface to add your own
Improved Integrated Web Conferencing
iOS and Android apps included
Run On-Premise or in the Cloud
Google, OVH, Windows & Linux

Check the Availability of Other Extensions

This guide is for 3CX Phone System 11 users. Contact your local 3CX Partner and upgrade to the latest version of 3CX Phone System today!

The default tab (Extensions), which is the first tab on the MyPhone console, shows the active calls for the logged on user as well as a list of extensions which the you are allowed to see, accompanied by their availability. The extensions are organized by extension group as configured in the PBX.

myPhone - Extension availability

Active calls

3CX MyPhone will show all active calls, color coded.

  • Internal calls – Shown in purple.
  • External calls – Shown in dark blue.
  • Queue calls – Shown in light blue.
  • Parked calls – Shown in dark red.

You can right–click on any active call (providing you have the rights) and perform the following actions:

  • Pickup – Diverts the call to your extension.
  • Reject – Disconnects call.
  • Transfer – Transfers the call to another extension. You will be prompted for an extension number.
  • Park – Parks the call so that another user can pick up the parked call.
  • Leave voicemail – Transfers the call to your voice mail.
  • Record Call – Records the conversation and stores it as a WAV file on the server.
  • Barge in – Joins an existing call and provides ability to participate in the call.
  • Listen – Joins an existing call and allows the ability to listen in but not speak.
  • Listen and whisper – Joins an existing call and allows the ability to listen to the call and speak to the user of the extension.
  • Log in/out from Queues- You can log an active extension in or out of queues.
  • Create conference- Launch the conference setup interface.

If you receive a call whilst already on an active call, you can perform the following actions:

MyPhone - incoming call options

  • Reject a call(Hang Up the call)
  • Transfer the call to another user
  • Park the call
  • Record the call
  • Barge in
  • Listen
  • Listen and Whisper

You can also perform the following actions from the tool bar located at the top right hand corner of the MyPhone console:

MyPhone - Incoming call options

  • End Call
  • Transfer a Call
  • Leave Voice Mail
  • Park a Call
  • Record a Call


3CX MyPhone extensions section lists all the extensions. If there are bridged connections configured in 3CX Phone System, you can select the tab for a bridged connection and the Extensions list will show the extensions of the PBX on the other side of the bridge. In all cases, the grouping and the status of the extensions will be displayed.

Right-click on an extension and you can:

  • Call the user
  • Chat with that user if he is using 3CX MyPhone
  • Call the mobile number of that user
  • Leave a voice mail message
  • Make an intercom call
  • Create a conference call with the user

MyPhone - call options

You can also call an extension by double clicking on the extension.

Text chat

MyPhone - Text chat

The text chat feature allows you to start a text chat with other 3CX users. To do this:

  1. Select the user you wish to initiate a chat with.
  2. Right-click and select chat. A chat message box will appear.
  3. Enter the message text and press enter.

MyPhone - Bridge

To chat with a user over a bridged connection:

  1. Select the bridge
  2. Select the user you wish to initiate a chat with.
  3. Right-click and select chat. A chat message box will appear.
  4. Enter the message text and press enter.

Note: To chat with other users, they must have 3CX MyPhone running! The messages you send users when they are not logged in will be delivered the next time they log into 3CX MyPhone. You can also chat with other users over a bridged connection, provided that the system administrators of the bridged connection have configured the 3CX PhoneSystem’s bridge options appropriately on both sides.

Extension Status/Presence

The following is a list of possible extension states:

  • Green – User is available for calls.
  • Grey – Not registered – User does not have a phone registered to take calls.
  • Red – Away – User’s status is set to Away. Calls will be diverted based on his/her preferences.
  • Dark Orange – User’s status is set to Out Of Office. Calls will be diverted based on his/her preferences.
  • Yellow – User’s phone is ringing or dialing.
  • Purple – User is on an internal call.
  • Blue – User is on an external call.
  • Light Blue – This is a queue call.