Woodstock Trading Company is a manufacturer and distributor of luxury bathroom and office furniture based in Hertfordshire, UK. The family owned company has over 20 years of experience in the industry, and now employs over 50 people across its two locations. The company prides itself on providing a high level of service, quality products, professionalism and care.
For a number of years, Woodstock had used an on-premise Avaya PBX for its business communication. As the system became increasingly outdated and difficult to manage, the company began to look for a new solution that would offer additional features, maintain business continuity, and improve disaster recovery options. Most importantly, Woodstock were looking for a PBX that would be easy to manage and maintain in-house.
IT Manager, Andrew Bell, consulted with Zen Systems to begin the search for a new system. After looking at the various options, it was 3CX that stood out most, with it's rich UC features, integration capabilities, scalability and affordability. What's more, 3CX gave the promise of being a zero-admin solution.
As an added bonus, 3CX would enable Woodstock to facilitate remote working for its employees, a handy benefit that allowed the company to keep working through the to Covid-19 pandemic. In fact, Woodstock was in the middle of testing out a trial installation when the first lockdown began; they were able to utilize the setup to immediately mobilize employees.
“With the Covid-19 lockdown being enforced, we had to bring forward our plans to replace our legacy phone system with something that would allow our workforce to work from home. In a very short period, we managed to migrate over to our new hosted 3CX solution. This now enables staff to work from home or in the office without any interruption to the business. Customers calling into the business are oblivious to the fact that they are dealing with a member of staff based at home.” - Andrew Bell, IT Manager, Woodstock Trading Company
The project was completed in just 2.5 days, even during the lockdown! Find out more about Woodstock's installation in the complete case study.
About 3CX (www.3cx.com)
3CX is the developer of an open standards communications solution which innovates business connectivity and collaboration, replacing proprietary PBXs. The award-winning software enables companies of all sizes to cut telco costs, boost employee productivity, and enhance the customer experience.
With integrated video conferencing, apps for Android and iOS, website live chat, SMS, Facebook and WhatsApp messaging integration, 3CX offers companies a complete communications package out of the box.
350,000 customers worldwide use 3CX including Hugo Boss, Ramada Plaza Antwerp, Harley Davidson, Wilson Sporting Goods and Pepsi.. Maintaining its global presence, 3CX has offices in the U.S., U.K., Germany, South Africa, Russia and Australia. Visit 3CX on LinkedIn, Facebook, Twitter and Instagram.
About Zen Systems (zen.systems)
Zen Systems is a 3CX Platinum Partner and has been consulting on 3CX projects worldwide for over a decade. Their mission is to design, install and support systems that enable every company to focus on its core business and its people in order to achieve their goals.
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