Slider 2TryLearn MoreSlash your Phone bills - Slider Image

Use SIP trunks, WebRTC & Apps

Slash your Phone Bill by 80%

3CX Version 9 Service Pack 3

3CX is pleased to announce service pack 3 for version 9. This will upgrade your current 3CXPhone System V9 to build 14507. This update is now ready for download from the 3CX Winforms Management console / Service pack updates node. Service Pack 3 includes new features in Caller ID delivery. The update takes between 5-10 minutes once downloaded depending on the machine spec of the host server. An update is also available for the 3CXAssistant – version 14499. This can be downloaded through the 3CX Winforms management console/3CXPhone System Updates/Assistant Installer Package. More details on this below. 

Updating your 3CX Phone System 9 installation

  1. Log in to the 3CX WINFORMS Management console. Note update procedure is only available in the winforms version of the management console.
  2. You will notice that the node 3CX Phone System Updates is highlighted in Red. This means that there is an update available.
  3. Expand the node 3CX Phone System Updates and click on 3CX Service Packs/Updates
  4. You will see 2 updates. Update 1 is a pre-requisite that is needed for the system to be upgraded to Service Pack 3. Download this first and update.
  5. When 3CX is updated, navigate to service pack/updates and select the actual SP3 update. The download of the package will start automatically
    Note: 3CX users who have not yet updated to Service pack 2 need to do this in order to go to Service Pack 3.

Updating 3CX Assistants in your network with the latest version

This version of the 3CX Assistant 9.14499 contains the following components
  • Latest 3CXPhone5
  • CRM plug-in for Outlook 2003, 2007 and 2010

Procedure to update assistants through welcome email

  1. Download the 3CX Assistant through the 3CX Winforms Management console.
  2. Select a group of extensions and click on “Send welcome email”. A welcome email will be sent to all the selected users giving them information on their extension.
  3. Users will then click the automatic Assistant update link in the welcome email. An updater will be downloaded which will automatically download the latest 3CX Assistant, and insert the provisioning file for that user
  4. User can click on the 3CX Assistant icon on the desktop and everything is configured automatically

Change Log – 3CX Phone System Service Pack 3 Version 9.14507


  • Originator and Main Line Caller ID delivery for VoIP Providers
  • More information in Phones Page – Firmware number of phones now shows in the phones page (if this information is not seen, it means that user agent is not sent by phone ie unknown)
  • Implemented support of tcp transport for external lines (
  • Configurable Welcome Email Subject (Details are in welcome email help file)
  • 2 new parameters in the welcome email to generate external public Assistant and 3CXPhone provisioning links – more details access help file in MailTemplate folder
  • Keep backup option in interface to backup log files (consumes hard disk space)
  • Automatically disable external calls when Out of office (Security purpose)
  • Generating PSTN gateway secure passwords upon creation (Security purpose)
  • Added support for 3CXPhone for iPhone provisioning (3CXPhone for iPhone version coming soon)


  • Improved reliability and robustness of 3CX Queue Manager
  • Improved performance and stability in 3CX Phone System (Call Manager)
  • Faster communication between core components and decrease CPU usage on configuration service under load
  • Improved CPU and memory usage allocation in 3CX Assistant service
  • DID/DDI/Inbound rules configuration, creation. Max 3000 DID per system
  • MP3 audio files are no longer supported. Recommended .WAV format.
  • Checking Agent’s availability before polling making Queue Manager target calls faster
  • Cisco/Linksys/Snom templates for pickup of call using invite+replaces
  • Increased response timeout for Exchange integration
  • Ability to pickup Blind-transfer calls with Cisco, Grandstream, Snom Phones


  • Bug in Hunt-Random-Start polling strategy in queue manager
  • Audio problem in conference calls created in Assistant
  • Music on hold music not played after queue manager transfers call to destination no answer entity
  • Fix in queue manager when pressing * dtmf to take you to destination no answer
  • Call reporter data representation in Queue calls
  • Abandoned calls reports
  • Call reporter data representation in ring group calls
  • Crash in Call Statistics report and added new parameter REP_CMDTIMEOUT for 3CX Phone systems with +500 extensions
  • Strip dash is in mobile number field
  • External Queue call forwarding
  • Loosing user part of contact after device host/port has changed
  • Issue in profile updating
  • Bug in recording not being saved in proper folder
  • vmails removed after 24 hours
  • Issue in Winforms console window launch
  • Forwarding from external number allowed in outbound rules
  • Transferring of calls between internal queues fix
  • Profile changes automated custom 1 -> Away -> Custom 1 and custom 1 -> Custom 2 -> Custom 1
  • Fixed bug in external incoming calls using TCP
  • Issue in Inbound rules and specific office hours not showing in source id
  • Generate updated company phone-books after restore and after wizard
  • Transfers in Assistant server and clients
  • Bug in Fax extension not being updated properly
  • Shared parked calls now show in assistant clients and can be controlled
  • Changed nonce expiration value to 5 seconds to compensate for low bandwidth networks and voip providers
  • Template fix for Patton 455X and 4638 EURO ISDN
  • Sangoma Outbound calls to Sangoma Cards fail if there is no From::DisplayName
  • Patton templates to remove dashes in FROM field and improvements to 4638 template
  • Fixed issue in server where old public ip was being used even though stun resolves correct actual external address
  • German Prompt set update – Added missing prompts

Change Log 3CX Assistant Version 9.14499


  • 3CX Assistant includes outlook add-ins for 2003, 2007 and 2010
  • Improved plug-in registration with outlook
  • F11 function strips non-numeric digits from dialed number
  • Improved transfers of calls, drag and drop
  • Memory optimizations in Assistant client and server
  • Added connection name in call history section to identify from which account the call was processed
  • Supports limited user account with UAC enabled
  • Improved rendering of extensions and scrolling
  • Added Call Dialog when double click on Call History entry (enabling user to format outgoing number)
  • Added automatic pop-up of outlook contact record on incoming call (CRM)


  • Outbound calling strips / and . from contact numbers in outlook
  • Shared parking places can be seen in the Parked calls section
  • Transfer of calls from 1 PBX (connection) to another PBX (connection2)
  • Fix in changing of profile updates
  • Fix in Assistant remote connections and Myphone links when Out of office (Remote)
  • Fixed issues in Redial function of 3CX Assistant
  • Fixed bug in Conference function
By |October 16th, 2010|Comments Off on 3CX Version 9 Service Pack 3

Free for up to 1 year! Select preferred deployment:


for Linux on a $200 appliance or as a VM

Get the ISO


for Windows as a VM

Download the setup file

On the cloud

In your Google, Amazon, Azure account

Take the PBX Express