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Aviate. Navigate. Communicate. Upwards and Onwards to Deliver on Promises Made

Following through on security plans and Partner & customer offers as dedicated Forum and free support winds down. One of our Partners ‘Sparky Bear’ shared an analogy from the aviation industry in the Forum that we thought summed up the past few weeks perfectly. Here it is. If an aircraft has an issue, the order of operations is as follows: First aviate - fly the plane/steer [...]

Actions not words - Our 7 Step Security Action Plan!

Securing for the Future of 3CX after first-of-a-kind, cascading software-in-software supply chain attack We’re committing to actionable steps - 7 to be exact - to harden our systems and minimize our risk of future attacks. Some steps are already completed, some still in process. To this end, we’re currently drafting a Security Charter - called ‘EFTA’. It means 7 in Greek. Here’ [...]

By |April 20th, 2023|19 Comments

Security Update Thursday 20 April 2023 – Initial Intrusion Vector Found

Mandiant identifies the source of internal network compromise While Mandiant’s investigation is still ongoing, we now have a clear overall understanding of the attack. Following our previous update, we would like to share some additional technical details to support our customers and the community. We have also published additional indicators of compromise that organizations ca [...]

By |April 20th, 2023|Comments Off on Security Update Thursday 20 April 2023 – Initial Intrusion Vector Found

Security Update Tuesday 11 April 2023 - Interim Assessment Concluded

Initial Results from Mandiant Incident Response Following the appointment of Mandiant as our security incident response team, forensic analysis on our network and product is in progress. In a nutshell, the interim assessment concluded: Attribution Based on the Mandiant investigation into the 3CX intrusion and supply chain attack thus far, they attribute the activity to a cluste [...]

By |April 11th, 2023|Comments Off on Security Update Tuesday 11 April 2023 - Interim Assessment Concluded

3CX Offers 15% Cashback Credit for 2023 Sales

When Actions Speak Louder than Words! We’ve faced a massive security attack head on! As too have you - our Partners, our product resellers, our extension of the 3CX brand. And yet despite this, you’ve stood faithfully, shoulder to shoulder with 3CX - facing what we face. Your support has spoken louder than any words ever could. Now it’s our turn to reply. We hope our actions sp [...]

By |April 10th, 2023|14 Comments

New Desktop App Build Number 18.12.425 Released

Update 7 Windows Electron App build number 18.12.424 has been checked by our advisors Mandiant who found no evidence of compromise. Due to certificate changes, we had to update the naming convention. We re-opened the build to address this. Build 18.12.425 has been created and released. Below is our most up to date information. Still Preferred Option: Install 3CX as a Native Web [...]

Security Incident Update Saturday 1 April 2023

We regret to inform you that our company has become victim to an attack on our product and the larger supply chain. Our highest priority is to be transparent in sharing details on what actions we are taking in response to this incident and what we know to date. Information is rapidly unfolding in this ongoing investigation. We want to ensure we only share validated information [...]

Uninstalling the Desktop App

The Desktop App can be uninstalled as explained below. On some Windows machines where antivirus software already deleted some of the files the uninstaller may fail. On Windows: Start Type “Control Panel”, Enter Select “Programs and Features” Find 3CX Desktop App, select and press “Uninstall”. On Mac: Go to “Applications” Tap on “3CX Desktop APP” Right click then “Move to Bin” Ensure that it [...]

No to Electron, yes to PWA or Windows Legacy App

I’ve seen many users going straight in and redeploying the Electron Apps without even considering the PWA or the Windows Legacy App. Although clearly we’re not in a position to anger anyone or make strong demands, it still remains our duty to warn you of the security risks the Electron Apps pose right now. The rebuilt Electron Windows App with the new certificate has been sent [...]

By |March 31st, 2023|65 Comments

Chrome blocks latest 3CX MSI installer

Google has invalidated our software security certificate. This means the MSI DesktopApp files that we released yesterday afternoon can no longer be downloaded via Google Chrome (nor can the originally infected MSI files). Furthermore several AV vendors are blocking any software signed with the old security certificate. We are now going to make new msi installers with a new certificate [...]

By |March 31st, 2023|31 Comments

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