Call Center

New Call Center Reports in 3CX V15.5 SP1

When running a call center, agent productivity and customer satisfaction are top priorities. And what better way to monitor these than from within your PBX with call reports? With the release of 3CX V15.5 SP1 we have added 4 new call reports which will give managers and supervisors the data they need in order to boost [...]

By |September 28th, 2017|4 Comments

Adopt These Call Center Trends or Risk Falling Behind

As 2015 comes to a close, businesses are searching for innovative ways to attract new customers, but that doesn’t mean they can take their existing customers for granted. According to statistics from Gartner Group, 80 percent of a company’s future earnings will come from just 20 percent of its existing customers. Lose these loyal customers and [...]

By |November 27th, 2015|Comments Off on Adopt These Call Center Trends or Risk Falling Behind

Why Call Reporting is Essential to Call Center Success

Your business’ call center is at the heart of your customer service strategy, and a call reporting feature for your phone system can further enhance it. Call reporting can provide your call center with detailed oversight, allowing greater insight into your agents' performances and can efficiently keep track of your metrics which streamlines your customer service. [...]

By |July 23rd, 2015|Comments Off on Why Call Reporting is Essential to Call Center Success

Boost Your Quality of Customer Service with an IP-PBX

A company’s quality of customer service starts from within—that is, the best practices put forth by management and employees. As such, it’s crucial for businesses to communicate with ease and efficiency as any hint of employee frustration can directly correlate to the quality of service presented to customers. To that end, seamless customer service interactions can [...]

By |April 9th, 2015|Comments Off on Boost Your Quality of Customer Service with an IP-PBX

3CX: Improving the Lives of Humans—and Animals, Too!

Great weight is given to the reliability of a business’s phone system—especially when the system is supporting a multi-location animal hospital. At any time that the lives of our four-legged (or feathered, scaled …) friends are on the line, health-related communication is a necessity that mustn’t be jeopardized by an outdated phone system. It is for [...]

By |March 28th, 2015|Comments Off on 3CX: Improving the Lives of Humans—and Animals, Too!

3CX Transforms Communications for Financial Firm

Customer service is particularly critical for financial institutions, as clients often need support with issues that have a major impact on their business or personal lives. Like consumers in any industry, they don’t like being treated as a number or being transferred multiple times without having their issue resolved. But because the stakes are particularly high [...]

By |January 10th, 2015|Comments Off on 3CX Transforms Communications for Financial Firm

How 3CX Phone System Pro Can Transform Your Call Center

Call centers can be the ultimate double-edged sword for businesses. On one hand, if your call center is functioning optimally and providing customers with top-notch service, you’re likely to create long-lasting relationships and increase sales through cross selling and upselling. On the flip side, a dysfunctional call center that causes long wait times, multiple transfers between [...]

By |December 22nd, 2014|Comments Off on How 3CX Phone System Pro Can Transform Your Call Center

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