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V20, Update 1: Faster Backup & Restore, Pipedrive CRM

More v18 features returned including caller ID exceptions. The first update for V20 is available. Not only does it introduce new functions and a new CRM it also brings back some V18 features which hadn’t made it to the final release. Furthermore, we’ve made drastic improvements to the backup and restore capability. 50% Faster Backup & Restore = Improved Failover We’ve optim [...]

By |March 28th, 2024|3 Comments

3CX on the fast track to ‘Best Call Center Software’ in 2024

The 2024 FrontRunners are out, and 3CX is sprinting towards the top. Following our blog on Capterra's Top 5 Call Center products, 3CX has shown no signs of slowing down as it yet again secured a spot among the best of the best. This time, 3CX has been featured as a FrontRunner on Software Advice’s list for Best Call Center Software in 2024! Competing with around 640 peer produc [...]

By |March 27th, 2024|Comments Off on 3CX on the fast track to ‘Best Call Center Software’ in 2024

3CX Among Capterra’s Top 5 Call Center Software Products in 2024

Major software review site ranks 3CX in top 5 from 600+ products in the Call Center category.   The 2024 Capterra Shortlist is out - and 3CX has again been featured as one of the highest-rated software. #5 in Call Center Products Boasting an overall score of 90/100, this year’s Capterra Shortlist has placed 3CX in 5th place - from over 600 peer products in the Call Center categ [...]

By |March 20th, 2024|Comments Off on 3CX Among Capterra’s Top 5 Call Center Software Products in 2024

Keep Calls Coming with the New Windows Softphone

New Windows App adds hotkeys and minimize to system tray. Two features from the legacy Windows softphone were the ability to minimize the softphone to system tray and hotkeys - this latest release brings these popular features back! Minimize to System Tray & Never Miss a Call This latest version continues to work in the background ensuring you’re notified of all incoming ca [...]

By |March 13th, 2024|19 Comments

Welcome to V20 - Sign Up to a Webinar

Learn all about 3CX V20 with our webinars. 3CX V20 is now officially released. To make sure your transition from V18 to V20 is a smooth one, we’ve arranged a series of webinars to cover what’s changed and what’s new. Sign up to one of our upcoming webinars and secure your spot! What to Expect? Here are the key topics we’ll cover followed by a Q&A session: Security - What’s [...]

By |March 11th, 2024|Comments Off on Welcome to V20 - Sign Up to a Webinar

Updated Call Control API for V20

Control calls and more with the powerful .NET core API. With V20, we’ve updated the Call Control API for Linux - Windows to follow soon. Just like V18, it requires the application to be installed on an actual 3CX instance. A web version of this API is in the works and will be available soon. What’s New in the Call Control API for V20 The Call Control API has been improved compa [...]

New in V20 - Call Processing Scripts

Process calls based on caller ID, DTMF input and route. V20 includes the ability to process calls using a call processing script. A call processing script is similar to a script created with the CFD, however a call processing script is both more powerful and more efficient as you can edit and check the code yourself. Use call processing scripts for: Call Routing based on time, [...]

IP Phone Firmware Updates

Firmware updates for Yealink, Snom, Grandstream & Fanvil The latest IP Phone firmware updates for Yealink, Snom, Grandstream and Fanvil have been released, and are fully tested with V20 and V18. These updates come with a number of bug fixes and enhancements, including added router function and HTTPS UI, time zone and STUN resolver fixes, phonebook improvements, and more. Fi [...]

V20: 3CX Re-engineered

Taking control of your business communications has never been easier. More than 2 years in the making, on a journey that started nearly 20 years ago, today’s V20 Final release signals the future of 3CX - and heralds a new dawn for global business telephony. 3CX architecture has been fully re-designed from the ground up, delivering so much more than any typical new version relea [...]

By |February 28th, 2024|143 Comments

Launch Calls in your CRM with Windows Softphone RC2

RC2 adds more settings for calls & audio 3CX V20 is just around the corner and our softphone team is working full steam ahead to finalize the new Windows Softphone for the release. With RC2 we’ve added the ability to launch calls in your CRM or any external app, as well as to set your default microphone or speaker. Launch Calls in your CRM RC2 introduces the new “External A [...]

By |February 20th, 2024|13 Comments

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