Taking control of your business communications has never been easier. More than 2 years in the making, on a journey that started nearly 20 years ago, today’s V20 Final release signals the future of 3CX - and heralds a new dawn for global business telephony. 3CX architecture has been fully re-designed from the ground up, delivering so much more than any typical new version relea [...]
Adds Hot Desking, FXS, Bridges and Teams support. We’ve added more of the remaining V18 features into another release candidate for V20. The only major feature not currently in V20 is “Scheduled Reports” - this will be redesigned and become available in Update 1. If we don't find any major issues, V20 will be released in the coming weeks. Here are the top features explained. Co [...]
Initiate calls to CRM contacts from the latest Windows Softphone. The new Windows Softphone Beta release enables you to search for CRM contacts and initiate calls to them directly from the softphone! Saving you time looking for contacts who are not saved in your 3CX phonebook. Incoming call notifications also show CRM contact details so you always know who is calling! Always kn [...]
Other CRM integrations are not affected. Only 0.25% of our user base have sequel integrated. It's an old style integration meant for an on-premise firewall secured network. Nevertheless, if you are using an SQL Database integration it’s subject potentially to a vulnerability - depending upon the configuration. As a precautionary measure, and whilst we work on a solution to safe [...]
38% of callers expect your service agents to know the context of their query and 73% of customers expect companies to understand their unique needs and expectations. Which is why experience remains the key differentiator between you and your competitors. The better the experience, the more likely a shopper is to remain loyal to your brand.
JetPack CRM has been added to the list of 11 different 3CX developed and maintained CRM integrations that are easy and straightforward to set up. Perfect for any WordPress user, JetPack CRM is inexpensive and can be set up directly from the WordPress interface. Features include click2call straight from the CRM interface and journaling of calls and chat conversations. Check out [...]
3CX now has an extension in the Zoho Marketplace, making configuration even easier. Integration features include click2call straight from the CRM interface and journaling of calls and chat conversations. Check out the updated installation documentation for a simple step-by-step guide. Contact sync & call pop-up Impress your customers by answering their call with a personalized greeting. Calls from and to external numbers [...]
Linking your CRM system with 3CX saves agents’ time finding client records, allows for personalized welcome messages, and improves workflow timescales. 3CX supports a large number of CRMs out of the box. For other CRMs, we encourage administrators to integrate using the 3CX CRM Wizard. The wizard allows you to easily create templates to link 3CX with any REST API-supported CRM, [...]
Out now update 7 Alpha supports Facebook integration and business text messaging, while adding improvements to 3CX Live Chat. Test the Alpha and enjoy a full contact center solution, with new features including: One central location for SMS, FB and Live Chat messages. Easy search and filtering of chat conversations. Messages received via Facebook, SMS or Live Chat are linked to [...]
The integration options for V16 keep on expanding and with the latest 3CX CRM Template Generator tool, integrating your CRM to 3CX is now easier than ever. This new release introduces the 3CX Template Generator Wizard function, transforming the cumbersome creation of an XML template to a walk in the park! The Wizard of CRMs Get a copy of your CRM’s RESTful API technical documen [...]
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