Productivity

How Video Conferencing Boosts Business Profit

Video conferencing has become easily accessible with new solutions, but are your employees using it to boost business profit? In fact, face-to-face meetings on video can be extremely effective in building your business, and it spares you the need to spend time and money on travel. Using a smartphone app or a softphone is all you [...]

By |June 21st, 2016|Comments Off on How Video Conferencing Boosts Business Profit

Making Unified Communications Work for Your Company

There’s little question that using Unified Communications (UC) has the potential to sharply raise productivity for any company. But companies have to integrate it into their businesses if they are to get the full value from it, experts say. The growing market for UC shows that companies recognize its potential: That market for UC will be [...]

By |February 11th, 2016|Comments Off on Making Unified Communications Work for Your Company

Is Your Complex Phone System Getting the Best of You?

The legacy phone system has long been the means of communication for many companies. It’s been around for years so it’s become your “tried and true” phone system, only now you’re thinking it could be costing you time and money, and you’re right. A better alternative is a software-based phone system, it offers advanced features that [...]

By |September 30th, 2015|Comments Off on Is Your Complex Phone System Getting the Best of You?

Why VoIP Is on a Global Winning Streak That Shows No Sign of Slowing

Look around you. How many people are using a mobile device such as a smartphone or tablet? It’s easy to see how fast these devices have been proliferating, and market research confirms it. Case in point, Transparency Market Research revealed that the global VoIP services market was valued at $70.9 billion in 2013 and is expected [...]

By |September 11th, 2015|Comments Off on Why VoIP Is on a Global Winning Streak That Shows No Sign of Slowing

How Your Legacy Phone System Is Killing Your Business Productivity

When you can’t effectively or efficiently communicate with your colleagues, your productivity will likely dwindle. Whether you are constantly waiting on responses from different departments or you are finding it difficult to hold a successful brainstorming session over an audio conference call, it’s likely you are growing frustrated with your company’s communication inefficiencies. After all, working [...]

By |September 10th, 2015|Comments Off on How Your Legacy Phone System Is Killing Your Business Productivity

Higher-Quality UC Services Delivered by Open Standard Vendors

Is your closed legacy system limiting your ability to keep your business moving forward? To answer that question, consider whether your infrastructure leads to a lack of in-house control, multiple silos, vendor lock-in, and high maintenance and communications cost. If so, your enterprise has likely reached the point where you need to expand beyond proprietary software [...]

By |September 3rd, 2015|Comments Off on Higher-Quality UC Services Delivered by Open Standard Vendors

Do You Have The Right Tools to Survive Telecom’s Mobile Shift?

Is anyone truly tied down to their work desks anymore? It seems that increasingly organizations are finding ways to keep their employees moving—whether that’s traveling to conferences with partners and stakeholders or simply on-the-go during sales calls. Mobility is the name of the game in today’s bustling work environment. And this dependence on mobility and the [...]

By |August 10th, 2015|Comments Off on Do You Have The Right Tools to Survive Telecom’s Mobile Shift?

Top Three North American VoIP and SIP Trunking Predictions

Before you can take advantage of forecasts about the VoIP and SIP trunking services market, you must ensure that your business strategy includes a plan to develop an end-to-end IP-based UC infrastructure. If not, you’re behind the eight ball and catching up to your competitors should be your priority. The following predictions for the VoIP/SIP market [...]

By |July 28th, 2015|Comments Off on Top Three North American VoIP and SIP Trunking Predictions

Why Call Reporting is Essential to Call Center Success

Your business’ call center is at the heart of your customer service strategy, and a call reporting feature for your phone system can further enhance it. Call reporting can provide your call center with detailed oversight, allowing greater insight into your agents' performances and can efficiently keep track of your metrics which streamlines your customer service. [...]

By |July 23rd, 2015|Comments Off on Why Call Reporting is Essential to Call Center Success