Troubleshooting

Installing 3CX on Linux Version: Debian 9 Stretch

As you may have already heard, Debian released a new Linux version of their popular operating system "Stretch". Those who tried to install 3CX on Linux version Stretch, quickly realised that the installation failed with a dependency error. Well, the reason is simple - 3CX repository was created to be compatible with Debian 8 - Jessie, and [...]

By |June 29th, 2017|4 Comments

3CX SBC Notification – Issue Fixed

In the last 24 hours, 3CX SBC clients configured to use encryption could not connect to 3CX Servers. New versions have been updated that correct the problem. Proceed to download windows, raspberry pi and Debian SBC versions from the links provided below. Windows SBC Users: Download the updated 3CX SBC setup from here http://downloads-global.3cx.com/downloads/3CXSBC15.msi and follow the [...]

How to Perform OS, Security and Package Updates on Debian

Debian uses deb packages from repositories to manage the installation, upgrading and removal of software on your Debian system, including OS and Security updates. In order to update your system manually you will have to connect to your Debian host via SSH to have access to the terminal. Applying Debian security updates only Connect to your [...]

By |January 9th, 2017|Comments Off on How to Perform OS, Security and Package Updates on Debian

Real-Time Network Traffic and QoS

A quick definition of the term "Real-Time" is in order here. Probably the best way to explain this is by subtraction, or by explaining what it is not. Consider the timings behind the process of sending and receiving an email message. Email is occasionally described as a "store and forward" protocol, and even though it is [...]

By |November 4th, 2016|Comments Off on Real-Time Network Traffic and QoS

No Video in a Web Meeting

In the unusual event where upon joining a 3CX WebMeeting your video is not working please follow the below procedure in order to ensure your video is up and running again in no time. If your video is not working the below message will appear. Another quick way to troubleshoot if your webcam is not working is [...]

By |November 16th, 2015|Comments Off on No Video in a Web Meeting

Licence Error Number 60 LIC_ERR_FAILED_CERTIFICATE_CHECK

ATTENTION: UPGRADE YOUR OLD VERSION OF 3CX TO A V15.5 ANNUAL LICENcE- SAME SIZE, SAME EDITION- FOR FREE BY FILLING IN THIS FORM! In the last few months we have made announcements and sent out emails both to our 3CX Partners and our end users informing you about the change in our SSL certificate and reminding [...]

By |September 11th, 2015|Comments Off on Licence Error Number 60 LIC_ERR_FAILED_CERTIFICATE_CHECK

Ensure 3CX Phone System Does Not Revert to the Free Edition

3CX Phone System relies heavily on a properly configured network. It is very important that the machine you run 3CX Phone System on is not used for other network related services. The following guide outlines some configuration requirements to ensure that 3CX Phone System does not revert to the FREE Version. Firstly make sure that your are not [...]

By |July 20th, 2015|Comments Off on Ensure 3CX Phone System Does Not Revert to the Free Edition

3CX Phone System v12.5 Beta – Important Change – New Port Numbers

With the release of 3CX Phone System v12.5 Beta, changes have been made to the port numbers making the deployment of 3CX Phone System much simpler. For a correct operation of 3CX Phone System, administrators should forward the correct new port numbers and make the following changes: HTTP and HTTPS Port Changes The ports previously used for [...]

By |October 21st, 2014|Comments Off on 3CX Phone System v12.5 Beta – Important Change – New Port Numbers

License Key Is Already in Use Error in 3CX V14 – How to fix it

Introduction There are a few circumstances in which you may receive an error message when you try to re-activate your 3CX Phone System licence key. If you receive this error follow the guide below so that you can register your licence again.  When to apply In case of "Licence Key Is In Use Already 27 68" [...]

By |September 10th, 2014|Comments Off on License Key Is Already in Use Error in 3CX V14 – How to fix it

Get 3CX Free today

Download On-Premise or Try in the Cloud