VoIP

Choosing Your PBX Solution: In the Cloud or On-Premise? Part 2

PBX in the Cloud With Cloud solutions, the PBX software resides outside the company and is hosted at a data center or hosting provider. The PBX is thus installed in a remote location and communicates with VoIP phones within the Company and with the public phone network via Internet. In this case every call to the public [...]

By |May 10th, 2017|Comments Off on Choosing Your PBX Solution: In the Cloud or On-Premise? Part 2

Choosing Your PBX Solution: In the Cloud or On-Premise? Part 1

CIOs and IT admins are no doubt faced with some concerns and considerations when planning to replace their outdated, legacy PBX with a new Unified Communications software-based solution. Quite possibly, the biggest choice they will have to make is whether to go hosted or on-premise. In this three-part blog post, we're going to look at clarifying [...]

By |April 25th, 2017|Comments Off on Choosing Your PBX Solution: In the Cloud or On-Premise? Part 1

IP Telephony Saves Money with Least-Cost Routing

How do you save money on calls with IP Telephony? 3CX finds the cheapest way for your call to reach the person you’re calling. With 3CX, IPTelephony, calls travel first over the data network, where there is no cost. Calls between offices using 3CX, for example, are free, because they never leave the network. Of course, [...]

By |June 27th, 2016|Comments Off on IP Telephony Saves Money with Least-Cost Routing

In Healthcare, Unified Communications saves lives

When patients at the Arcus Clinics in Pforzheim, Germany needs to call a nurse, they click on a prompt on the bedside IP-based terminal. They can call or text the nurses, indicating what’s wrong and how urgent it is. Nurses can respond rapidly with the needed equipment to critical needs, contacting a doctor if required. Or [...]

By |April 20th, 2016|Comments Off on In Healthcare, Unified Communications saves lives

Are Telecom Costs Burning a Hole in Your Wallet?

Your company may need to tighten its purse strings for 2016. With payrolls rising less than projected and the wage growth stagnated, according to a recent Labor Department report, consumers are expected to spend less money, leaving businesses more discriminating with how they spend theirs. This is an ideal time to clean house and toss out [...]

By |January 21st, 2016|Comments Off on Are Telecom Costs Burning a Hole in Your Wallet?

Calling All Resellers: How to Leverage SIP to Drive More Sales

Let’s face it; telecom resellers often have a tough job, as they are faced with many difficult challenges. Not only are they dealing with an increasingly competitive marketplace, but they’re also being forced to don several different hats including operations manager, salesperson, and marketer—all of which can be extremely overwhelming. Luckily, resellers no longer have to [...]

By |January 13th, 2016|Comments Off on Calling All Resellers: How to Leverage SIP to Drive More Sales

Three Communication Best Practices to Live By

It’s easy to get caught up in the daily grind of your workday; you get so busy you neglect to take the time to communicate with your colleagues, forgetting how important collaboration is to your company. In today’s modern world, with employees working at such disparate locations as their homes, multiple branch offices and overseas sites, [...]

By |January 8th, 2016|Comments Off on Three Communication Best Practices to Live By

Bolster Customer Service With Phone System and CRM Integration

Great customer service can achieve more for your brand than a national ad campaign and be a lot less expensive. According to a recent study by NewVoiceMedia, 69 percent of Americans would recommend a company to others after having a positive customer service experience. Before the Internet, each recommendation might have reached the ears of just [...]

By |January 7th, 2016|Comments Off on Bolster Customer Service With Phone System and CRM Integration

Increasing Business Agility With Hosted PBX

Small and medium-sized businesses (SMBs) are jumping on the hosted IP telephony and unified communications and collaboration (UC&C) services bandwagon, joined in part by larger enterprises, as reports funnel in from all sectors on the benefits realized when companies access these technologies from the cloud. In fact, a recent study from Frost & Sullivan revealed that [...]

By |December 22nd, 2015|Comments Off on Increasing Business Agility With Hosted PBX

Why Are You Still Wasting Time With A Complex Phone System?

You’re at the airport and you receive an urgent phone call from a client—on your laptop. While out to lunch you get a voicemail informing you that your afternoon meeting has been cancelled –in your email inbox. Welcome to today’s virtual office. In an age where communication takes place through your phone, email, texting, video conferencing; [...]

By |November 26th, 2015|Comments Off on Why Are You Still Wasting Time With A Complex Phone System?