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3CX Phone System | Main Features

Legacy PBX Market Down Globally as Businesses Invest in UC

Legacy PBX is on its way out as unified communications (UC) takes over the business communications market—the proof is in the numbers. For example, a recent report from Infonetics Research found that the PBX market was down 7 percent year over year in 3Q14. In comparison, the same report noted that UC applications usage rose 21 percent in the same period, meaning any PBX system [...]

By |December 21st, 2014|Comments Off on Legacy PBX Market Down Globally as Businesses Invest in UC

Unified Communications: An A+ for Schools

From retailers to manufacturers to emergency services providers, organizations across a variety of sectors are adopting phone systems with unified communications (UC) to reap the wealth of benefits the technology offers, including cost savings and increased worker productivity. In fact, the UC as a Service market is expected to balloon to $5.3 billion by 2018, according to a ne [...]

By |December 5th, 2014|Comments Off on Unified Communications: An A+ for Schools

WebRTC Gateway Makes Communication Easier Than Ever

Any product that helps a company save money while simultaneously making life easier for its customers is sure to turn a few heads. The WebRTC Gateway from 3CX—part of the recently released 3CX Phone System v12.5 Beta—fits both of those criteria, which means it deserves a closer look from your business. Because it’s based on WebRTC technology, the WebRTC Gateway allows customers [...]

By |December 4th, 2014|Comments Off on WebRTC Gateway Makes Communication Easier Than Ever

Are You a Mac or PC Person? With 3CX, It Doesn’t Matter

Following in the tradition of rivalries like the Montagues and Capulets or Hatfields and McCoys, the battle between Windows and Mac computers ranks high among famous feuds. For businesses strictly loyal to one brand or the other, it’s critical that any phone service they adopt can integrate with their preferred machines. No matter where the battle lines are drawn at your compan [...]

By |December 2nd, 2014|Comments Off on Are You a Mac or PC Person? With 3CX, It Doesn’t Matter

Future-Proof Yourself Now With WebRTC

As a successful business executive you’ve known for quite some time that thriving companies tend to stay ahead of the technical curve. When a new technology emerges, organizations that have the foresight to adopt it first gain a major advantage over the competition. Take social media as an example: Some companies immediately recognized it as a way to reach millions of new poten [...]

By |November 27th, 2014|Comments Off on Future-Proof Yourself Now With WebRTC

New Study Predicts Major Growth for Videoconferencing in Europe

Not long ago, videoconferencing was a luxury communications feature that only large enterprises could afford. But as advances in technology make videoconferencing more affordable—not to mention convenient—companies of varying sizes across the entire business landscape are adopting the technology. In fact, a recent study from Frost & Sullivan predicts that the European video [...]

By |November 18th, 2014|Comments Off on New Study Predicts Major Growth for Videoconferencing in Europe

Spend Face-to-Face Time With Your Customers

During the past several years, research firms have released a mountain of reports and surveys addressing the importance of the customer experience and its evolving role as a competitive differentiator. For example, a recent survey from Zendesk revealed several startling service statistics, including the following: 55 percent of customers said they switched to a different compan [...]

By |November 11th, 2014|Comments Off on Spend Face-to-Face Time With Your Customers

WebRTC: The Next Big Thing in Unified Communications

If you follow telecom news or have some involvement with your company’s communications system, chances are you’ve heard quite a bit about unified communications (UC)—a business architecture in which all communication channels reside in a single system—over  the past several years. In fact, recent research from Infonetics indicates that the UC market grew 31 percent during the f [...]

By |November 8th, 2014|Comments Off on WebRTC: The Next Big Thing in Unified Communications

How to Optimize Document Sharing on 3CX WebMeeting Using WebRTC

Sharing a document during a web conference is an added value that makes the session more effective and comparable to a face-to-face meeting. On the other hand, it must be considered that document sharing can hugely increase the bandwidth required to join a meeting, as it is another data stream, in addition to the other participants’ video stream. This may be  causing issues ove [...]

By |September 11th, 2014|Comments Off on How to Optimize Document Sharing on 3CX WebMeeting Using WebRTC

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