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Keep Calls Coming with the New Windows Softphone

New Windows App adds hotkeys and minimize to system tray. Two features from the legacy Windows softphone were the ability to minimize the softphone to system tray and hotkeys - this latest release brings these popular features back! Minimize to System Tray & Never Miss a Call This latest version continues to work in the background ensuring you’re notified of all incoming ca [...]

By |March 13th, 2024|19 Comments

V20: 3CX Re-engineered

Taking control of your business communications has never been easier. More than 2 years in the making, on a journey that started nearly 20 years ago, today’s V20 Final release signals the future of 3CX - and heralds a new dawn for global business telephony. 3CX architecture has been fully re-designed from the ground up, delivering so much more than any typical new version relea [...]

By |February 28th, 2024|143 Comments

Launch Calls in your CRM with Windows Softphone RC2

RC2 adds more settings for calls & audio 3CX V20 is just around the corner and our softphone team is working full steam ahead to finalize the new Windows Softphone for the release. With RC2 we’ve added the ability to launch calls in your CRM or any external app, as well as to set your default microphone or speaker. Launch Calls in your CRM RC2 introduces the new “External A [...]

By |February 20th, 2024|13 Comments

3CX Windows Softphone RC: Easy Provisioning

Easier provisioning, auto-answer and ringer device selection. The provisioning of the Windows Softphone has been made even easier with the possibility for users to provision from the softphone itself. Simply download the latest version from the Microsoft Store, enter your existing credentials and login! The softphone is now configured with your extension. You’ll also recall the [...]

By |February 7th, 2024|31 Comments

V20 Webinar - More Dates Scheduled

You might have missed your chance to attend one of our V20 Webinars. Worry not - as you’re still in time to secure a spot in our latest batch. Join one of our webinars below to learn how to prepare for the upcoming final release of 3CX Version 20, and ensure a seamless upgrade from V18 to V20. Here’s a reminder of what you can expect from this webinar: Prerequisites - steps you [...]

By |January 17th, 2024|Comments Off on V20 Webinar - More Dates Scheduled

Manage Calls from your Jabra Headset with Softphone Beta 6

New Windows Softphone Beta supports Jabra headsets. The Windows Softphone Beta 6 is now available for download - with Jabra Headset Integration. This latest release will allow users to answer, drop, decline, hold, mute and switch calls via the buttons on their Jabra headset or the docking station. Known Issue The app may not respond in the case of multiple phone calls. We have [...]

By |January 15th, 2024|Comments Off on Manage Calls from your Jabra Headset with Softphone Beta 6

Get Ready for V20 - Webinars

Mark your calendars! The official release of 3CX Version 20 is near, and we want to make your transition from V18 to V20 a smooth one! 3CX will be offering a series of webinars to help its users prepare for the upcoming version. This is your chance to learn everything you need to know to ensure a seamless upgrade! What to Expect Prerequisites - steps you need to take prior to u [...]

By |January 11th, 2024|Comments Off on Get Ready for V20 - Webinars

Search & Call CRM Contacts from the New Windows Softphone Beta 5

Initiate calls to CRM contacts from the latest Windows Softphone. The new Windows Softphone Beta release enables you to search for CRM contacts and initiate calls to them directly from the softphone! Saving you time looking for contacts who are not saved in your 3CX phonebook. Incoming call notifications also show CRM contact details so you always know who is calling! Always kn [...]

By |January 8th, 2024|Comments Off on Search & Call CRM Contacts from the New Windows Softphone Beta 5

More BLF Panel Viewing Options in V20 Windows Softphone Beta 4

Choose between compact initials or wider full name BLF panel. The latest Windows Softphone Beta 4, now available for download, comes with additional viewing options in the BLF Panel. We’ve also embedded more context menu options across the app to help users manage calls, voicemails and contacts effortlessly. New in this release is the voicemail transcription icon. Simply right- [...]

By |December 15th, 2023|Comments Off on More BLF Panel Viewing Options in V20 Windows Softphone Beta 4

Beta 2 Windows Softphone with New Incoming Call Screen

Includes call notification based on contact options. When receiving a call, you’ll now be presented with a brand new incoming call notification. Based on the contact options set in the Phonebook settings, the full screen notification will provide you with both the caller’s identity - respecting still the First Name/Last Name ordering of your PBX - as well as further information [...]

By |November 23rd, 2023|1 Comment

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