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V18 U5 Adds WhatsApp Integration & Improved Live Chat

Two heads are better than one, let alone an entire team! No need to rely on a single person to respond to messages. Update 5 integrates seamlessly with WhatsApp & SMS making it possible for your entire team to collaborate and respond to incoming client messages. We’ve also added predefined message templates to shorten response times even further. Also, don’t forget to check [...]

By |September 19th, 2022|Comments Off on V18 U5 Adds WhatsApp Integration & Improved Live Chat

U5 Beta 2: WhatsApp and SMS improvements

Beta 2 brings a number of fixes to SMS and WhatsApp configuration: Improved Error messages from WhatsApp to be shown in the Event Log Fixed outbound SMS issues due to case sensitivity Fixed WhatsApp when using the same number for a trunk Reminder: Manage User & Live Chat Settings from the Web Client We are working on bringing a new and streamlined management interface - use [...]

By |September 6th, 2022|Comments Off on U5 Beta 2: WhatsApp and SMS improvements

Let's Encrypt - DST Root CA X3 Expiration Hotfix

A hotfix is now available for customers who have been affected by an expired root cross-signing certificate by Let’s Encrypt - one of the most popular SSL/TLS certificate issuers globally. Who is affected and how 3CX configured the chain of certificates by following the popular project certbot, which is commonly used on web servers to obtain and configure Let’s Encrypt certific [...]

The New Version 18 Desktop App, Simplicity as Standard

One of the things that I love about 3CX, is the culture of flexibility. Since its first commercial release in 2007, 3CX has always strived to give customers a choice of how they want to use the product when it comes to endpoints. Today, these options range from supporting analogue gateways, fixed VoIP desk phones, IP DECT, mobile applications, web clients and downloaded softwar [...]

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