Avante Care and Support is a UK charity that provides high quality personalized home care and support and residential care services across Bexley, Greenwich, Kent, and Medway, as well as specialist support for children and young persons through its Stepahead Support service. The well established not for profit charitable organisation has recently celebrated their 25th anniversary. During their 25 years Avante Care and Support have supported well over 5000 people.
With nine dementia facilities across the region, as well as a team of mobile workers serving the community, Avante Care and Support depends on efficient communications. But the Avaya Systems hardware based PBXs that Avante Care and Support used at its 14 different locations were complicated to configure and difficult to maintain. A number of systems became unusable after a power cut or just during a general reboot when configuration changes couldn’t be saved. It would take days and sometimes weeks to recover the phone systems properly. They were also costly: Avante Care and Support spent about £18,000 ($25,515) for the PBX at its headquarters.
Spend Less, Get More
Avante Care and Support wanted to spend less and get more. The charity wanted to cut costs with the free Internet telephony that an IP PBX provides. Avante Care and Support also wanted the ease of installation and configuration that a software-based PBX provides. And the PBXs they were using could only handle telephone traffic; the charity wanted access to the Unified Communications features provided by an IP PBX to serve its workforce and to increase productivity.
“3CX is a great business phone system it does everything you could possibly want at an extremely competitive price. The support services are great and the user guides available are outstanding. The best thing about 3CX is that it is a software you can install on a standard PC and have a basic phone system working within hours.” IT Manager Carl Vivash commented.
IT Manager Carl Vivash looked at several software-based PBXs, but the additional licence fees required for expanding users and connections with these systems made these choices expensive.
The Avante Care and Support IT Team chose 3CX which is scalable without any additional fees, and which provided great performance and a rich set of features. Avante Care and Support installed 3CX entirely by itself in a few hours with almost no interruption of service. Avante Care and Support were able to configure their Yealink phones they currently use, along with the Patton gateways very quickly, using 3CX easy configuration tools.
‘ Great Value’
Avante Care and Support obtained all its objectives with 3CX. It proved cost effective, cutting calling costs with VoIP calls via the data network. 3CX’s easy configuration and management via its web console saved hours of time.
3CX is growing with the Charity, the system has all the features that Avante require from a phone system which they are continuing to roll out across all its sites.
With 3CX, Avante Care and Support is able to bridge all its sites so that among its 14 locations they are able to make free calls and contact colleagues via their personal extension number, routing external calls to them through the main switchboard.
“We couldn’t be happier than with 3CX,” Carl Vivash concluded.