Baker Tilly International, based in London, UK, is a worldwide network of independent firms providing audit and consulting services to clients in the business world. Baker Tilly Azerbaijan is one member group based in Baku, Azerbaijan with approximately 50 employees.
As the business began to expand, it became clear that the organization needed a more flexible PBX that would increase productivity and mobility. As Baker Tilly Azerbaijan became a preeminent leader in the industry within the country, its old phone system could no longer provide the company’s employees with the robust set of features it needed to address customer needs in real-time.
After spending years with a Cisco phone system, Samir Valiyev, Baker Tilly’s Managing Partner, decided to look at a new Cisco phone system first. However, Mr. Valiyev found that nothing could match the mobility and productivity that could be gained with 3CX.
Samir Valiyev, Managing Partner, Baker Tilly Azerbaijan:
“Previously, we were very limited on our mobility, and thus, our productivity. We also needed to bring flexibility and simplicity to day-to-day issues involving the management of our communications. 3CX is an excellent and very flexible PBX solution.”
Seamless installation, real-time results
As a leading provider of financial services and analysis in Azerbaijan, Valiyev recognized that any downtime suffered during a new installation could have devastating results for clients. This was another reason why 3CX made sense.
With 3CX, installation and deployment of Baker Tilly Azerbaijan’s new phone system took only a few hours, during which no downtime was incurred. And because 3CX software runs on most popular operating systems, there was no need to expend additional time or resources for training.
Upon deploying 3CX, the results were quickly noticeable. Valiyev noted that employees picked up the new system handily, leading to immediate improvements in terms of staff mobility and productivity.
3CX brings simplicity back to telecommunications
Valiyev’s other concern about his organization’s telephony solution was that they needed someone that would simplify the maintenance of their system. Upon successfully installing and deploying Baker Tilly’s new system, 3CX partner iTech took control of the company’s 50 Cisco phones, 8 lines and Yeastar VoIP gateway.
By offloading management, Valiyev has been able to reallocate resources away from time-consuming maintenance, allowing for larger organizational goals to be met.