Located in close proximity to London, Best Western Plus Epping Forest is a lynchpin franchise location for Starboard Hotels, offering service to business and leisure travelers from all corners of the world who have come to see the historic locale.
But Best Western Plus Epping Forest was faced with a serious dilemma. In fact, the entire franchise was dealing with a phone system that had reached its end of life. So it wasn’t just Epping Forest’s 30 employees left in need of an innovative replacement—the entire organization looked to them for an answer.
As Best Western Plus Epping Forest’s outdated BT Meridian system was out of date, ineffective, costly and hard to maintain, the organization was looking for comprehensive improvements across the board. Mohammad Umer, Best Western’s IT Manager, explains his process.
Mohammad Umer, IT Manager, Best Western Plus Epping Forest:
“Our old PBX system was on its last legs. We wanted to move away from traditional PSTN lines and move to VoIP. On average we were spending 350 pounds per month only on line rentals of ISDN30 lines. We wanted a robust, but cost-effective solution. We briefly reviewed Avaya, Siemens and Mitel. But it was 3CX that checked all the boxes.”
Installation more convenient than room service
When guests check into the Best Western Plus Epping Forest, they expect and demand an experience as convenient as room service. And when Mohammad Umer came to 3CX, he explained that Best Western Plus needed the same. Installation and deployment could not cause outages or downtime, in order to ensure business continuity and guest satisfaction.
Fortunately, 3CX accomplished just that, getting the new system operational in just a few brief hours without any disruptions. And as fast as the process was to complete, the benefits were noticeable even faster.
Best Western Plus Epping Forest starts a mass migration
As soon as the deployment was complete, 3CX took over control of maintenance of the hotel’s 16 Yealink IP phones and lines, immediately slashing telco costs from 350 pounds per month to 10. In addition to the tremendous cost savings, the organization was able to reduce IT administration, saving added time and money. Adding extra extensions helped to increase productivity, while the 3CX mobile app supports remote workers.
Due to the overwhelming success of the migration to 3CX, Mohammad Umber notes that there are already plans underway to implement 3CX in all other properties—yet another reason to book your next stay with Best Western and other Starboard Hotels wherever you may go.