Located in the heart of Almaty, the Rixos Almaty Hotel is the premiere destination for anyone traveling in Kazakhstan or throughout Central Asia. As the most luxurious and elegant five-star hotel in the region, hotel staff is charged with providing service that exceeds all customer expectations. This requires seamless internal communications, convenient customer service and a robust set of features that projects the hotel’s eminent status without sacrificing usability.
The hotel’s legacy analog PBX hadn’t met the new challenges and growing requirements, cabling and managing the system was too complicated and costly, the system lacked vital features and the system experienced frequent faults.
After briefly considering Cisco’s Callmanager and Avaya’s USC phone systems, IT team opted to transform Rixos Almaty Hotel’s telephony by selecting 3CX Pro Edition with HM PMS integration. For the hotel’s IT team, the decision was clear.
“3CX Phone System is a great product. It features flexible deployment and integration, high availability and continuous software improvement. Packed with the latest technology, this is a system that has changed our approach to voice communications.”
Because the hospitality industry is driven by customer service, Rixos Almaty could not afford network downtime during the transition to 3CX. Fortunately, installation and deployment of 3CX solutions is faster than a call to the front desk. That’s because it runs on most mainstream operating systems, which is designed to make integration faster without creating a need for additional training.
Better solutions, better service
After successfully installing and deploying its new 3CX software, the results were felt immediately. The hotel reduced cabling complexity by using SIP, improved availability by virtualizing the PBX, and experienced increased productivity from call-center agents and increased mobility for all staff.
Also the transition helped to reduce the complexity of PMS integration.
Upon deployment, Rixos Almaty’s 70 GrandStream IP phones were provisioned and 3CX took control of the hotel’s 2 PRI trunks and GrandStream GWX Series gateway.
This move allowed to free up vital staff that would otherwise be stuck maintaining and repairing complex cabling and hardware issues. In addition, it increased the capability of contact center agents and other personnel—all of which ultimately allows staff to return their attention back to providing a superior experience for guests.