SAC Trucks is the leading parts distributor for the most popular cars and vehicles in operation in South Africa today. The organization has built upon its reputation for high-caliber parts, unrivaled service and a dedication to finding customers the best product for the best price.
But even with a workforce approaching 700 individuals throughout the region, SAC’s success has made it clear that it is once again time to scale up in an effort to establish market dominance for years to come. In so doing, it was imperative to find a new alternative to the organization’s on-premise Mitel and Telkom PBX.
In order to meet demand, the organization’s IT Manager, Derick Mulder, made it clear what SAC would need.
Derick Mulder, IT Manager, SAC Trucks:
“As a rapidly growing company in an equally fast growing technological age, we had to find a system that was unified, extremely flexible, reliable, easy to use yet powerful. Our old system was not unified, was inflexible, difficult to configure, and extremely unreliable to say the least. I am pleased to say that our 3CX system ticks every box on our list—and more! Thank you 3CX!”
For SAC, selecting 3CX as its telephony partner was a clear choice. But Mulder acknowledged that despite the robust UC portfolio, it also needed an installation and deployment that would incur no downtime. With such high demand, downtime could greatly impede the progress they were seeking.
0 to 60 in No Time At All
In SAC’s line of work, speed is of the utmost importance. Fortunately, 3CX partner Creditel Business Solutions was able to install and deploy the organization’s new system in just a few hours, creating no downtime in the process. And since 3CX was designed to work like the most popular consumer software in the world, employees required no added time to learn or train on the new system.
Upon deployment, 3CX took over management and maintenance of SAC’s 107 IP Yealink T21P E2 and T29G phones and 64 lines across all locations, further benefiting an organization focused on growth and customer experience.
A Unified Solution with Comprehensive Benefits
Following the migration to 3CX, SAC began to experience a wide range of benefits immediately. Not only was the move able to save the organization significantly on telecommunications costs—upwards of R20,000.00 per month—but staff productivity and mobility also experienced gains. All managers and directors utilize the same 3CX software now, and employees can communicate to and from the office from anywhere in the world. SAC no longer worries about poor quality, downtime or complex IT issues. Instead, the company is prepared for expansion while delivering even greater customer care than ever before.