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Kentucky Refugee Ministry Benefits from User Friendly 3CX Phone System

Kentucky Refugee Ministry is a non-profit organisation, dKentucky Refugee Ministryedicated to providing resettlement services to refugees, who have been victims of warfare and religious or political persecution. Since opening in 1990, Kentucky Refugee Ministry has helped over 10,000 refugees from 45 different national and ethnic groups. The organisation now employs over 80 people across its two offices in Louisville and Lexington. 3CX Phone System has provided the organisation with a cost effective, user friendly phone system, enabling it to significantly reduce its telephony costs.

Seeking a Cost-Effective PBX

Kentucky Refugee Ministry found that its old Toshiba phone system was proving too costly and difficult to manage. Following an initial installation cost of around $15,000 and with annual maintenance averaging $3,500, the costs had become unsustainable. In addition, the phone system was complicated to use and required continual staff training, which was taking up employees’ time. As a non-profit organisation, Kentucky Refugee Ministry needed a cost effective, easy-to-manage solution which would no longer require expensive external support.

Bring in 3CX Phone System

Following a quote from Neville Data Solutions, the organisation decided to switch to 3CX Phone System. Kentucky Refugee Ministry was particularly impressed with the user friendly platform offered by 3CX, which was simple to use for both the employees and the organisation’s IT administrator.

“We were provided two other estimates – both of these were not even close to the price of 3CX Phone System, and both of these were much more complicated” said Bob Matthews, HR & Web Manager at Kentucky Refugee Ministry.

Kentucky Refugee Ministry was extremely pleased with the straightforward deployment of 3CX Phone System and the excellent service provided by Neville Data Solutions. The installation included 47 Yealink phones in Louisville and another 20 phones in the organisation’s Lexington office.

Simple to Manage Solution

Since the installation of 3CX Phone System, the organisation has been able to successfully manage their phone system internally. The Kentucky Refugee Ministry no longer has to deal with the cost and hassle of using outside technical support, making an important difference to their telephony costs. Since maintenance can be easily completed, the organisation has peace of mind that their phone system is always up and running as it should. What’s more, with 3CX’s intuitive solution, employees no longer have problems using the phone system.

Free interoffice calls with 3CX

With 3CX Phone System, Kentucky Refugee Ministry’s internal communications have become fully integrated. It is now possible to make cost free interoffice calls meaning that employees in the Lexington and Louisville offices can keep in touch without running up long distance call charges. By connecting the two instances of 3CX Phone System with a bridge, calls are now made between the offices using the internet connection.

“We are a non-profit and this solution is very cost efficient for us from both the operational standpoint as well as our ability to call our remote office by dialing a 3 digit extension as opposed to a long distance charge.” said Bob Matthews, HR & Web Manager at Kentucky Refugee Ministry.

Improved Mobility & New PBX Features

Moreover, employees at Kentucky Refugee Ministry can now enjoy increased mobility and are no longer tied to their handsets. With 3CXPhone client for Windows they are able to talk privately with their headsets wherever they are working. In addition, employees can now also receive voicemails via email, making messages accessible when outside of the office. 3CX Phone System converts voicemails to sound files and forwards them via email to a selected list. These features have increased productivity and improved communication within the organisation.

Kentucky Refugee Ministry has also greatly benefited from caller ID and the phone book- features which were not available with the company’s old Toshiba phone system. Employees can now see who is calling and easily find their colleagues’ phone numbers. 3CX Phone System supports both a company and personal phonebook, enabling employees to quickly launch calls without wasting time finding a person’s number and subsequently entering it in the phone. With a few clicks, calls can be launched and even elevated into conference calls with multiple participants.

3CX has revitalised communications at Kentucky Refugee Ministry by providing cost effective and user friendly phone system, which has enabled free interoffice calls and offered new PBX features.

About Neville Data Solutions (
Neville Data Solutions is a leading technology company delivering specialized technology-enabled business solutions. Our specialization is applying knowledge, derived from the intersection of industry expertise with technology and process capabilities, to our clients’ business issues and problems. Neville Data Solutions serves the small and medium business community with targeted solutions in Systems, Security, Mobility, Infrastructure, VOIP, Storage/Disaster Recovery, and Remote Monitoring & Management.

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