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Russian Territory’s Phone System Pitfalls Solved by 3CX

Krasnodar, located in southern Russia, is the capital city and administrative center for the Krasnodar Krai region. A major tourist attraction, the territory is also one of the fastest-growing regions in Russia, with a large population that depends on its federal officials for safety and support. As such, the Chief Administration of the Ministry of Internal Affairs of the Russian Federation for the Krasnodar Territory considers its communication standards a principal concern. However, its archaic PBX phone system couldn’t efficiently support its needs any longer. And so, the Krasnodar administration realized that it needed a more advanced, reliable phone system to support its communication requirements.

The Ministry of Internal Affairs Investigates Its Options

The ministry consists of about 500 employees who must remain informed and alert at all times in order to keep up with investigations and effectively serve the Krasnodar territory’s internal affairs office. Tibushkin Vadim Leonidovich, the Head of Public Affairs of the ministry, recognized shortcomings, however, in its current communication method that couldn’t support these imperatives. He realized his organization’s analog PBX had become archaic and that it couldn’t handle newer phone system functions—like unified communications features, for example. Indeed, the ministry deduced that it needed a backup communication channel.
As a result, Vadim Leonidovich and his team took to researching today’s more modern, Internet-based telephony solutions. After a substantial search, the IT team concluded that no other phone system on the market could provide the features or flexibility that 3CX Phone System provided.

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A Seamless Transition from Obsolete to Best-in-Class Communication

The integration of 3CX Phone System into the ministry’s phone system infrastructure proved to be a painless procedure. The installation itself, carried out by 3CX Partner IT-Center, was time-efficient and simple, which the ministry credited as an added bonus, as any delay or down time could have negatively affected the organization’s productivity.
The ministry has experienced considerable improvements in employee productivity and communication flexibility since adopting 3CX Phone System along with its choices in IP phones and voice gateways. Presently, the Ministry of Internal Affairs operates on 20 Yealink IP phones with 20 external lines, as well as a voice gateway.

Tibushkin Vadim Leonidovich, Head of Public Affairs of the Ministry said:
The flexibility and ease of use – as well as the system manuals being simple to understand as they were all translated to Russian—have made the ministry’s transition to an upgraded phone system a favorable experience. In fact, the organization plans to make 3CX its main communication channel in the future.

About IT-Center (
IT-Center, established in 2009, has representative offices in Krasnodar, Sochi and Novorossiysk. The organization is comprised of a range of companies that provide services in information technology and security. All companies included in the organization have the necessary licences and certificates to maintain their activity. Its main customers are major state structures (e.g., Ministry of Internal Affairs, Ministry of Emergency Situations and Ministry of Education) and well-known private companies (e.g., Publishing house Komsomolskaya Pravda, the insurance company Zurich and Korenovskiy Milk Canning Plant).
IT-Center core services include, but are not limited to, implementation of IP phone systems, IT outsourcing, implementation of videoconferencing systems, 24/7 technical support and hardware and software supply.

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