Mypark, a family-run company with more than 35 years experience in parking management, offers private parking for drivers, businesses and collectives in six locations across Belgium. With 36 exploitation units, over 12,000 parking spaces and nearly 6 million vehicles served per year, seamless and affordable communications is imperative given that the company only has 75 employees.
After spending over a decade with an analog Avaya Tennovis phone system, it became clear that the outdated system was no longer meeting Mypark’s needs.
In addition to spending over €12,000 per year for maintenance services, the analog system was not functional for Mypark’s fiber optic network. That’s when Mypark decided to make a change, opting for a VoIP solution from 3CX.
Seamless installation, zero downtime
Mypark has built its reputation on professional and customer-centric service. As such, installing and deploying the company’s new phone system at its Louvain la Neuve location had to be completed without creating downtime that could stall the organization’s operational continuity.
Fortunately, installation and deployment of Mypark’s new 3CX PBX took just a few hours with 3CX partner, Tel4You, and the company incurred no downtime. Better yet, the system is easy enough to use that no additional training was required.
Flexible communications, massive savings
Upon deployment, Tel4You took control of Mypark’s 100 extensions, 3STARSNET SIP trunk and Grandstream gateway and IP phones. The results were instantaneous and significant. Mypark was able to slash 50 percent off its installation budget and 60 percent off its maintenance budget. In addition, the company can now communicate smoothly across locations.
“The migration from our analog system to VoIP, apart from the savings realized in terms of investments and deployment costs, has greatly improved the customer’s experience in regards to our services. Communication with the users is now of exceptional audio quality despite the difficult acoustic conditions in our underground parkings.” – Pierre-Henri Laureyssens, Site Manager
With better communications capabilities and greater financial flexibility, 3CX has given Mypark an opportunity to transform its operations in order to return value and increase service for its customers.